Questions & Answers
- Model:
- NP960XHA-KG3US
- |
- SKU:
- 6613975
Highly rated by customers for: Overall Performance, Speed, Battery Life
$1,749.99$1,749.99
Page Showing 21-35 of 35 questions
Q: QuestionCan the RAM be expanded beyond the 16 or 32 MB it comes with?
Asked by KC.
- A:Answer Hey there KC, thanks for asking us your question about the Samsung Galaxy Book5 Pro. No, the RAM cannot be expanded or upgraded after purchase as this PC has the memory soldered onto the motherboard. If you have any other questions, please feel free to contact Support. Thanks for being a faithful Samsung customer. - Debra
Answered by Samsung
Q: Questiondoes this model support the use of a pen
Asked by customer9.
- A:Answer Hello Customer9, thank you for your question about the Samsung Galaxy Book5 Pro. This device is not compatible with S Pen usage. If you are looking to be able to use the S Pen with your tablet the 360 versions of the Galaxy Book5 Series will allow for this usage. Thank you for being a Samsung customer. -Elizabeth
Answered by Samsung
Q: Questionwhat is the model number of this laptop?
Asked by looking.
- A:Answer NP960XHA-KG3US
Answered by Techbits
Q: QuestionWhere can I see the warranty for this laptop? I need to read that before I can decide if I need to buy additional insurance. Thank you.
Asked by jikinn.
- A:Answer Aloha Jikinn, thank you for asking us your question about the Samsung Galaxy Book5 Pro. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Our resources are available online for your review. Feel free to reach out to Support if you have additional questions. Thanks for being an unwavering Samsung customer. - Debra
Answered by Samsung
Q: QuestionDoes it come with windows. If yes, which version?
Asked by Vee.
- A:Answer windows 11 home
Answered by ShahanS
Q: QuestionThere is no Owners Manuel for this product on Samsungs website in Support. I would like to look up the maximum storage capablities for the SD Card Slot. Also would love to know the model and the read and write speeds of the Gen 4 M.2 SSD on board.
Asked by GregoryK.
- A:Answer The Micro SD Card slot max capacity is 1tb The M.2 Nvme has read speed of 5017 MB/s and write speed of 2818 MB/s
Answered by Techbits
Q: QuestionIs Windows OS pre-installed by default? Would it be possible to handle models with Korean key engraving?
Asked by CPNOBLES.
- A:Answer Hey CPNOBLES, thank you for asking us your questions about the Samsung Galaxy Book5 Pro. Windows 11 Home is the pre-installed Operating System for the Galaxy Book5 Pro. Please feel free to reach out to Support for further assistance with the second part of your question. Thanks for being a faithful Samsung customer. - Debra
Answered by Samsung
Q: QuestionCan this laptop be upgraded to Windows 11 pro?
Asked by Xwayne.
- A:Answer Hi Xwayne, thanks for asking us your question about the Samsung Galaxy Book5 Pro. Yes, the Galaxy Book5 Pro can be upgraded from Windows Home 11 to Windows 11 Pro. If you have any other questions, do not hesitate to contact Support. Thank you for being a trustworthy Samsung customer. - Debra
Answered by Samsung

Q: QuestionCan a usb c be added
Asked by Ahn.
- A:Answer Hello there Ahn, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy Book5 Pro. The Galaxy Book5 Pro features two Thunderbolt 4 (USB-C) ports, which also support charging. If you have any other questions, feel free to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Answered by Samsung

Q: QuestionDoes the laptop have an additional NVMe port for a second drive?
Asked by Anonymous.
- A:Answer Yes
Answered by Techbits
Q: QuestionWhat comes in the box
Asked by Jb.
- A:Answer Greetings Jb, thank you for taking the time to ask us your question about the Samsung Galaxy Book5 Pro. Here's What's in the Box: 1. Galaxy Book5 Pro, 2. Data Cable, 3. Power Adapter. Let us know if you have additional questions for us by reaching out to Support. Thanks for being a staunch Samsung customer. - Debra
Answered by Samsung

Q: QuestionFor 1700 does it not a have webcam?
Asked by Chev.
- A:Answer Good day Ray, thanks for taking the time to ask us your question about the Samsung Galaxy Book5 Pro. Yes, the Galaxy Book5 Pro does indeed offer a webcam and microphone. Please feel free to contact Support if you think of any other questions for us. Thanks for choosing Samsung! - Debra
Answered by Samsung

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