The case is in working order but the earbuds within the case do not turn on or off and won't register inside the case. (Purchased April 26, 2023, Serial # 887276541327, Model #: SM-R177NZWAXAR) Does the warranty cover a repair or replacement? null

Question

BetsyJ · Accepted Answer

They automatically go into a sleep mode while in the case. You generally hear a beep as soon as you take them out to let you know they are on. Must be out of case to hear anything or pair them.

JanetH · Answer

Clean little gold colored circle on the ear bud, both have them. They are magnetic to the case so make sure to put them in the right spot for left and right. I put them in wrong all the time ans have to switch.

Answered by JanetH 2 years ago

UFO1 · Answer

Yes when mine broke i called Samsung report and they said that they would repair them. I was given an address on where to take it and they where repaired for free

GinaM · Answer

No ..but I did buy the warranty in case of any problems.

“The case is in working order but the earbuds within the case do not turn on or off and won't register inside the case. (Purchased April 26, 2023, Serial # 887276541327, Model #: SM-R177NZWAXAR) Does the warranty cover a repair or replacement?”

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