A:AnswerHello, Norin. I understand how frustrating this may be and I apologize for the less than ideal experience. We would love to get more information about your experience so that we can better assist you. Feel free to contact us at 1-800-Samsung. ^Kayla
A:AnswerHey there, thanks for reaching out! We would be more than happy to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth