Questions & Answers

Q: QuestionWill it work on the Xfinity network?

Asked 4 years ago by Kasc.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer Hi Kasc! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Note20 Ultra 5G (Unlocked) works with Xfinity. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider (Xfinity) for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144287620 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionI am with T-Mobile. Do I have to choose activate today when I buy the unlocked?

Asked 4 years ago by CaptainKarl.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic White

• A:Answer If you already have a plan it's worth activating at purchase to save a few bucks.

  Answered 4 years ago by Skawtydawg

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Q: QuestionWill an unlocked note work with Spectrum Mobile

Asked 4 years ago by Sally.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer Hi Sally! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Note20 Ultra 5G (Unlocked) works with Spectrum Mobile. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144296732 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionPhones diplay went black screen. This phone was used in Nepal. Service centre is asking me to pay $300 for repair thought it has 1 year warranty. Where can i contact if i want to fix this outside USA.

Asked 4 years ago by Prabinadhikari.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer I have the same problem. 400 people commenting on YouTube and dozens more on Android forums. Samsung needs to fix it. There is a global shortage of replacement parts even if it is warranty covered. Good luck. I have a $1300 brick now

  Answered 4 years ago by Foobarbazz

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Q: QuestionDoes it has esim beside physical one?

Asked 4 years ago by Khaled.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic White

• A:Answer Yes, it have e-sim. Sorry,lol, HAS e-sim, couldn't help myself.

  Answered 4 years ago by Skawtydawg

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Q: QuestionCan it be activated in Mexico? Telcel ?

Asked 4 years ago by Hada.

• A:Answer YES

  Answered 3 years ago by Rock13

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Q: QuestionDo you have the 256g frome note 20 ultra ? What about the ram ia it 12 or 8 ?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer 128 gb and 256 gb note 20 ultra both have12 gb ram

  Answered 4 years ago by RedravenVerified Purchase

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Q: QuestionDo you have the 256g and what about the ram how mutch it is? Is it 12 or 8 ?

Asked 4 years ago by Tha2er.

• A:Answer It's 8g RAM.

  Answered 4 years ago by WAAZVerified Purchase

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Q: QuestionCan I use this phone in Mexico if i buy the unlocked version?

Asked 4 years ago by idavi1d.

• A:Answer Hey there. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionIn venezuela the 5g network does NOT work. Can this phone work in Venezuela with Movistar, Movilnet or Digitel?

Asked 4 years ago by ANTONIO.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer Hi, Antonio. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this work with straight talk carrier

Asked 4 years ago by Arvin.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer Hi Arvin! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy Note20 Ultra 5G (Unlocked) works with Straight Talk. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144321749 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: Questiondoes anyone know if this phone work with Crickt orMetroPcs? becouse they are not listed in the compatable networks.

Asked 4 years ago by User.

• A:Answer Make sure to purchase the unlocked phone. I have service with Straight Talk.

  Answered 4 years ago by Vlatt

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Q: QuestionHow big is the screen and whats the biggest screen available

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic White

• A:Answer Do you even read the description, or are you still in kindergarten and just look at the pictures? 6.9 inch! And biggest screen available is a broad question. I mean, you can get a Black Shark 3 Pro with a 7.1 inch screen, or you can get a clone from China with a 7.3, 7.4, what do you want?

  Answered 4 years ago by Skawtydawg

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Q: QuestionWill this work on boost mobile?

Asked 4 years ago by Muffintop.

• A:Answer No it does not.

  Answered 4 years ago by Trod1122

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Q: QuestionWill it be Qi chargeable?

Asked 4 years ago by Goodzilla.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer YES

  Answered 4 years ago by SlbicoVerified Purchase

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Q: Questiondoes this phone have facial recognition

Asked 4 years ago by dgtlmn56.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer Hi Dgtlmn56, Thank you for bringing this to our attention. We appreciate your interest in knowing if the Galaxy Note20 Ultra caters to a Facial recognition sensor. To answer your question, yes, the device includes the feature to enable Face Recognition to unlock your screen. To use your face to unlock your device, you must set a pattern, PIN, or password. For more information, kindly visit the user manual on Pages 45 and 46: https://downloadcenter.samsung.com/content/UM/202201/20220125090503284/SAM_N981_N986_EN_UM_OS12_012022_FINAL.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144324552 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionWill this work on Xfinity Mobile if I just pull my SIM from my current phone and put in this one?

Asked 5 years ago by BoSox286.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer If you purchased your phone outright without a contract and it is unlocked yes it will work.

  Answered 5 years ago by MattVerified Purchase

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Q: QuestionIs the note 20 ultra water proof or water resistant and how deep.

Asked 5 years ago by Fishy.

This question was asked about the related product: Samsung - Galaxy Note20 Ultra 5G 128GB (Unlocked) - Mystic Black

• A:Answer Water resistant ip68 Upto 4.92 feet for 30 mins

  Answered 5 years ago by BByGuruVerified Purchase

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Q: QuestionCan we charge note 20 ultra with 45 watt instead 25 watt? Does it affect the battery later with 45 watt?

Asked 5 years ago by Azax.

• A:Answer Well it will. If you charge your phone from 15 percent. It will at 85 percent in 48 minute or so. But I realized the phone gets really really hot While it's charging. If you have a 45 watt adapter then make sure it's in a cooler place. Like you can put it on a desk and other staff. I have the note 20 ultra. And I put in on a desk when I want to charge. By the way don't use your phone neither 25 or 45 watt charger. And don't put I in the fridge. Lol.

  Answered 5 years ago by Galaxy

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