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Hi! Thanks for your question. I apologize but to get order status or effect your order, please do call Best Buy Mobile 1-877-702-2211, between the hours of 7am - 11pm CT. Thank you for your purchase at Best Buy and our phone agents would be most happy to assist you. Or you can log on and check it through this link. https://www-ssl.bestbuy.com/site/olspage.jsp?id=pcat17038&type=page If you have any further questions on this issue or would like to speak with a live agent, please call: 1-888-BESTBUY
Sorry, there was a problem. Please try again later.If you still have your old or current phone, continue to use it until your new phone arrives. With one phone call you can transfer from phone to phone including you number. It not, check craigslist for a cheap flip phone that runs on your network, activate it until your new phone arrives, and then switch off the flip phone and activate your new phone. It's that simple.
Sorry, there was a problem. Please try again later.Thank you for the question. Although I do not have the information you requested, this question would be best asked of a dedicated Best Buy representative. Please click on the customer service link for more details. -MrSamsung
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