Questions & Answers
- Model:
- SM-G988UZKAXAA
- |
- SKU:
- 12159204
Q: QuestionHi does the S20 ULTRA 512GB version is dual sim or single sim..
Asked by xnawani.
- A:Answer The S20 Ultra phone, regardless of memory, comes in 2 versions. The USA version is powered by Qualcomm Snapdragon, and the non US version is powered by the Samsung Exynos chips. The US version does not have the dual/hybrid SIM card tray that can either hold one SIM card and a MicroSD memory card, or hold 2 SIM cards. The USA variant has a SIM card tray that holds one SIM card, and optionally, a MicroSD memory card. My understanding is that the non USA versions are GSM only, so can handle 2 SIM cards. USA variants will have to support CDMA (Sprint or Verizon) carriers, so dual physical SIM cards are not supported in the USA version. Having said this, the Samsung website says that eSIM is supported on these phones, but they don't clearly state if both US and non-US variants support eSIM. The eSIM will give us the ability to use 2 phone lines. However, when I played with a S20 Ultra demo device at a Best Buy store, I saw there was no software ability to add a new eSIM. This ability is in the System Preferences -> Manage Connections -> Manage SIM Card section on the Galaxy Fold device, but the S20 Ultra did not have that menu item. So, my guess is that either the USA variant does not support eSIMS at all, or Samsung may add this ability in a future software update. This is a big miss from Samsung in my opinion, because I cannot migrate away from my iPhone 11 that works great with eSIMs and a physical SIM card. Sadly, the reporters who wrote online reviews for this phone from the announcement to the launch date only focused on reviewing the camera on this device and complained about lack of 120Hz refresh at high resolution, battery running out soon at high refresh rates, the steep price, and ignored to write about things that matter to the rest of us, such as eSIM support, call quality, speaker quality, face recognition speed and fingerprint sensor performance. I will have to evaluate these myself after getting a device in my hands for a few hours.
Answered by IcyColaBottleOnAHotDay
Q: QuestionIs it 12 or 16 ram ?
Asked by Jon.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Gray
- A:Answer The 16GB ram is with the 512GB model from what I recall.
Answered by GForce
Q: QuestionDoes the unlocked phone works with cricket?
Asked by Altavilla.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer yes it does, because is universal unlocked.
Answered by Bntmendoza840
Q: QuestionCan I trade in my s10+ unlocked for a s20ultra unlocked and get trade in credit
Asked by Sb123.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer You should receive a $600 BBY credit which can be used toward the device.
Answered by Anonymous
Q: QuestionSo if the US version is Snapdragon chipset. Do I still get the same chipset if I buy an unlocked version of the phone ?
Asked by Someshs132.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer Yes. I got the same in my S20 ultra phone
Answered by Joy2020
Q: QuestionThis Luxurious And Elegant Samsung Galaxy S20 Ultra 5G Unlocked it Works with Boost Mobile 5G Sim Card?
Asked by luisosorio1972.
- A:Answer Yes
Answered by SamJ
Q: QuestionIs this phone compatible with Cricket Wireless?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer Hey there. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla
Answered by Samsung

Q: QuestionIt supports 5G from metro PC. 100%
Asked by Robin.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer Hi Robin, Thank you for bringing this to our attention, and interested in whether the Galaxy S20 Ultra (Unlocked) works with MetroPC. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under the "Learn about unlocked phones" section for further information: https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144321783 Thank you for choosing Samsung. Have a great day! ^Chrystel
Answered by Samsung

Q: Questionhow can I get a new replacement stylus for my galaxy s20ultra?
Asked by scorchberry8.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer From Samsung company
Answered by Elizabeth
Q: QuestionIs this compatible with Charter Spectrum phone service?
Asked by ProGunJoe.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
Q: QuestionDoes this work with a Samsung gear fit pro
Asked by DAB.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
Q: QuestionWill the unlocked version work with the Verizon network?
Asked by accordowner1844.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer Yes
Answered by Elizabeth
Q: QuestionIf I purchase this phone unlocked, can I transfer over my current phone number and pictures myself without going into a T Mobil store?
Asked by Manny.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer yes you can if you have the smart switch app on your current phone.
Answered by HelenO
Q: QuestionIs the Samsung Galaxy S20 Ultra 5g unlocked work with Boost Mobile ?
Asked by Yuri.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer Hi Yuri, Thank you for contacting us, and interested in whether the Galaxy S20 Ultra (Unlocked) works with Boost Mobile. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144328482 Thank you for choosing Samsung. Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionCan I activated this phone with Bossmobile company? Is compatible?
Asked by Yudy.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
Q: QuestionCan I use it here in the Philippines?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
- A:Answer Yes, just get your service from there. It’s better that why
Answered by Elizabeth
Q: QuestionWill the Samsung Galaxy S20 Ultra and the S20 Note Ultra work on the Consumer Cellular network?
Asked by Jim.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
Q: QuestionCan I trade my S9 for a credit toward the S20?
Asked by MrBill.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
Q: QuestionWhere and how can I purchase s20 5G Ultra 512GB version?
Asked by 2020SMG.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Black
Q: QuestionWhat accessories go with this? Battery? Headphones? What if this comes in its original package? Tell me if you know, thanks
Asked by Arrow26n.
This question was asked about the related product: Samsung - Galaxy S20 Ultra 5G Enabled 128GB (Unlocked) - Cosmic Gray
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