Questions & Answers

Q: QuestionSince this is an unlocked version of S24 which means that is free to use with any carrier. Does it work with carriers(GSM networks) in Europe, because I want to buy it as a gift and send it in one of Europe country where ti will be daily used?

Asked 1 year ago by ermo.

• A:Answer Hey Ermo, thank you for finding the time out of your bustling day to ask us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device works well on the 5G, 4G, 4G LTE, and GSM networks. If you have additional questions for us, do not hesitate to reach back out. Thank you for being a trustworthy Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHello, does UNLOCKED means it can be used worldwide with any carrer? Im not an US resident and i would like to know if i buy an UNLOCKED S24 it can be used in my country with the carriers we have here. Thank you!

Asked 1 year ago by LichaF.

• A:Answer Howdy LichaF, thanks for taking the time out of your hectic day to ask us your questions about the Samsung Galaxy S24. Those are great questions, LichaF! Unlocked devices can be used on multiple carrier's wireless networks, depending on compatibility. For instance, the advertised unlocked Galaxy S24 is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. This device works on the 5G wireless network. Being that this is an unlocked device, we recommend reaching out to the carrier of your choosing to inquire if this device would be compatible on their wireless network with the information that has been shared above. If you have any other questions for us or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the phone new or used/refurbished?

Asked 1 week ago by Mel.

• A:Answer Howdy Mel, thank you for asking us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is a new device. If you have additional questions, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 2 days ago by Samsung

  
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Q: QuestionIs this model compatible with Consumer Cellular?

Asked 2 weeks ago by DanC.

• A:Answer Greetings DanC, thanks for asking us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with the following carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. If you have additional questions or if you would like any further assistance, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra

  Answered 2 weeks ago by Samsung

  
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Q: QuestionDoes this work with Spectrum mobile

Asked 11 months ago by Lorider.

• A:Answer Hi Lorider, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. Feel free to reach back out if you think of any other questions for us. Thank you for being a cherished Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionThe phone maintains communication with LTE band 20? Thanks

Asked 11 months ago by Valentina.

• A:Answer Hey there Valentina, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S24. The advertised Galaxy S24 is compatible with the following networks: 2G GSM -GSM850, GSM900, DCS1800, and PCS1900. 3G UMTS - B1(2100), B2(1900), B4(AWS), B5(850), and B8(900). 4G FDD LTE - B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B14(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B29(700), B30(2300), B66(AWS-3), and B71(600). 4G TDD LTE - B38(2600), B39(1900), B40(2300), B41(2500), and B48(3600). 5G FDD Sub6 - N1(2100), N7(2600), N25(1900), N28(700), N66(AWS-3), and N71(600). 5G TDD Sub6 - N257(28GHz), N258(26GHz), N260(39GHz), and N261(28GHz). 5G TDD mmWave - N41(2500) and N78(3500). If you have additional questions for us, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: Questionis lose or theft coved in my plan\

Asked 11 months ago by WandaR.

• A:Answer I do not think so..I tried to get me screen replaced for a scratch and they said it's only a discount on repair

  Answered 3 days ago by DouglasSVerified Purchase

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Q: QuestionDoes this model have built-in call recording?

Asked 11 months ago by Anonymous.

• A:Answer Hello, thank you for finding the time out of your lively day to ask us your question about the Samsung Galaxy S24. The S24 offers screen recording as well as video recording. If you have any other questions for us, do not hesitate to contact us again at your leisure. Thank you for being a treasured Samsung customer. - Debra

  Answered 11 months ago by Samsung

  
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Q: QuestionDoes the Galaxy S24 have the option for eSIM?

Asked 1 year ago by Karol.

• A:Answer Yes

  Answered 3 days ago by DouglasSVerified Purchase

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Q: QuestionI am planning to go Bangladesh with Samsung S24 unlocked phone. I'll stay there for 7 months. My question is this phone receive updates in Bangladesh?

Asked 1 year ago by Johnny.

Q: QuestionTracfone says the S24 is compatible with their service. Will Best Buy help me set it up with Tracfone at the lower price?

Asked 1 year ago by Anonymous.

Q: QuestionWhen S24 Ulltra has imade stablizer avoiding hand shaking when using telephoto?

Asked 1 year ago by Ed.

Q: Questionis it brand new?

Asked 1 year ago by german.

• A:Answer Yes! totally new!!

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWill you transfer current straight talk account and connect s24 samsung unlocked phone to straight talk (verizon) for the lesser price?

Asked 1 year ago by Anonymous.

Q: QuestionHello! I've noticed that If I pick "We'll help you connect this phone to a carrier" It's cheaper. But what if I don't live in the US?

Asked 1 year ago by Panda.

Q: QuestionIs there a slot for a microSD?

Asked 1 year ago by Polly425.

• A:Answer Hello there Polly425, thank you for finding the available time out of your day to ask us your question about the Samsung Galaxy S24. No, the Galaxy S24 does not have a microSD slot. However, it is being offered in 128GB or 256GB storage options with an 8GB RAM. If you find yourself in need of additional storage, you do have cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive available as possible options to save your favorite content. If you have any additional questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWhere is the Galaxy S24 made?

Asked 10 months ago by RC.

• A:Answer All versions of the s24 are produced in India.

  Answered 9 months ago by Hazmat

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