Questions & Answers

Q: QuestionWhy doesn't this Open Box phone have a trade-in option when the new and refurbished models do?

Asked 1 year ago by LJVM.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

Q: QuestionWhen will this phone be in stock again, at best buy?

Asked 1 year ago by Bety.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Cobalt Violet

Q: QuestionI am planning to go Bangladesh with Samsung S24 unlocked phone. I'll stay there for 7 months. My question is this phone receive updates in Bangladesh?

Asked 1 year ago by Johnny.

Q: QuestionCOMO SE ENCUNETRA EL ESTADO DEL TELEFONO? PODRIAN DESCRIBIRLO POR QUE ESTA OPEN BOX? PORFAVOR

Asked 1 year ago by JATC7.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Fenomenal

  Answered 1 year ago by CaridadVVerified Purchase

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Q: QuestionWhere is the reset button

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Amber Yellow

• A:Answer Thanks for reaching out to inquire about the Galaxy S24.You would have to press and hold the Power button and Volume down button (right edge) until the Power off prompt appears. If you have any further questions, please be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this phone, new?

Asked 1 year ago by CuriousBrooks.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Amber Yellow

• A:Answer Aloha CuriousBrooks, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24. Yes, the advertised unlocked Galaxy S24 is being sold as a new device with a 12-month warranty for manufacturing defects in materials and workmanship. Let us know if you have any other questions for us by reaching out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionTracfone says the S24 is compatible with their service. Will Best Buy help me set it up with Tracfone at the lower price?

Asked 1 year ago by Anonymous.

Q: Questionhow to edit phone number in contacts

Asked 1 year ago by chris.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Marble Gray

• A:Answer We appreciate your inquiry, Chris. We see that you are reaching out regarding the S24 and how to edit your contact's phone number. We would be more than happy to assist you with that. First, go to the Contacts App, and select contact to view it. Tap Edit to modify the contact details. Tap 'Save' the contact will be saved. If you have any further questions, please reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionHOLA QUERIA SABER SI ESTE S24 ES SOLO PARA USAR EN ESTASDOS UNIDOS O SE PUEDE USAR CON LOS OPERADORES DE OTROS PAISES COMO ARGENTINA¨? PODEMOS PONERLE UN SIM DE ARGENTINA.VERSION ESTADOUNIDENSE SIGNIFICA QUE SOLO PUEDO USAR SIM DE USA?

Asked 1 year ago by NORA.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer No se si trabaje en Argentina o otra parte d latinoamerica pero en teoria si deveria puesto q esta desbloqueado, si le ayuda en algo el tamano del sim es como micro, creo un poco mas pequena q la micro sd. Espero y le sirva d algo mi respuesta.

  Answered 1 year ago by JoseZVerified Purchase

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Q: QuestionWill the US Snapdragon version (unlocked) work in Israel with an Israeli sim card?

Asked 1 year ago by Vivi0405.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Cobalt Violet

• A:Answer Yes, because is unlocked and you can use any sim

  Answered 1 year ago by JOBAN

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Q: QuestionWhen S24 Ulltra has imade stablizer avoiding hand shaking when using telephoto?

Asked 1 year ago by Ed.

Q: Questionis it brand new?

Asked 1 year ago by german.

• A:Answer Yes! totally new!!

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Questionis this samsung galaxy S24, 256gb factory unlocked cell phone brand new in a sealed box. can the mobile phone be picked up in the store?

Asked 1 year ago by ben.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Aloha Ben, thank you for finding the opportunity to ask us your questions about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is indeed a brand-new device that is sealed in its original box. You can typically pick up your purchase in the store. Be sure to choose your correct location that you would like to pick your device up at before checking out to ensure that your device is ready for pick up at its correct destination. If you have any other questions for us, feel free to reach out to Samsung Support. Thanks for choosing Samsung! - Debra

  Answered 1 year ago by Samsung

  
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Q: Questiondoes this phone work in colombia with sim CARD?

Asked 1 year ago by JulianR.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Howdy JulianR, thanks for taking the available time out of your day to ask us your question about the Samsung Galaxy S24. The advertised unlocked (U.S. Version) Galaxy S24 is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device works well on the 5G, 4G, 4G LTE, and GSM networks. We recommend reaching out to the carrier of your choosing to inquire if this device would receive service in Columbia. Feel free to contact Support if you have any other questions for us. Thank you for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionI saw the list of carriers which will work with this Unlocked S24. It did not include Xfinity. Will it work with Xfinity?

Asked 1 year ago by Jeff.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Good day Jeff, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. If you have any other questions for us, feel free to contact Support. Thank you for being an unwavering Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIS THERE A WARRANTY ON THIS PHONE?

Asked 1 year ago by AL11.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Amber Yellow

• A:Answer We appreciate your outreach, AL11. We see that you reached out to inquire about the Galaxy S24. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any further questions, please do not hesitate to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this phone globally unlocked?

Asked 1 year ago by Sam.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Greetings Sam, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24. The advertised unlocked Galaxy S24 is a U.S. version of this device. It is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. We recommend reaching out to the carrier of your choosing from the list above to inquire if this device would have international services rendered. If you have any other questions for us or if you would like further assistance, do not hesitate to contact Support. Thank you for being a trustworthy Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat’s the warranty

Asked 1 year ago by Joe3.

This question was asked about the related product: Samsung - Galaxy S24 256GB (Unlocked) - Onyx Black

• A:Answer Hi Joe3, thanks for taking the time out of your hectic day to ask us your question about the Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have any other questions for us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a cherished Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionWill BestBuy help connect a Samsung Galaxy S24 to Mint Mobile service with an unlocked phone at a lesser price?

Asked 1 year ago by Kevin.

This question was asked about the related product: Samsung - Galaxy S24 128GB (Unlocked) - Cobalt Violet