Questions & Answers

Q: QuestionDoes this phone have a headphone jack?

• A:Answer No, the Galaxy S24 Ultra does not have a headphone jack.

Q: QuestionDoes the Galaxy S24 Ultra support wireless charging?

• A:Answer Yes, the Galaxy S24 Ultra supports wireless charging.

Q: QuestionHow much internal storage does the Galaxy S24 Ultra come with?

• A:Answer The Galaxy S24 Ultra comes with 1TB of internal storage.

Q: QuestionWhat is the maximum depth of water resistance for the Galaxy S24 Ultra?

• A:Answer The Galaxy S24 Ultra has a water resistance rating of IP68, allowing it to be submerged in up to 5 feet of water.

Q: QuestionWhat type of display does the Galaxy S24 Ultra have?

• A:Answer The Galaxy S24 Ultra has an OLED display.

Q: QuestionCan I use the S Pen to take pictures on the Galaxy S24 Ultra?

• A:Answer Yes, you can use the S Pen to take pictures. Open the camera app, position your phone, and click the button on the S Pen instead of the screen.

Q: QuestionIf I have T-Mobile as a carrier, do I order an unlocked model?

Asked 1 year ago by Kona213.

• A:Answer Yes, there is no difference in the price. Plus, in the future, if you decide to leave T-Mo you can take that phone and use it on any network in the U.S.

  Answered 1 year ago by Anonymous

  Helpful (6)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionThis cellphone is dual SIM?

Asked 1 year ago by Mart.

• A:Answer You can have one physical SIM card and you can also use eSIMs. You can have a physical SIM and an eSIM or you can use two eSIMs.

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionthe wifi 7?

Asked 10 months ago by nightcap.

• A:Answer Howdy Nightcap, thanks for taking the available time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. The S24 Ultra offers the following Wi-fi connectivity: 802.11a/b/g/n/ac/ax/be 2.4GHz+5GHz+6GHz, EHT320, MIMO, 4096-QAM. Feel free to contact Support with any other questions you may have. Thank you for being a valued Samsung customer. - Debra

  Answered 10 months ago by Samsung

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the Samsung Galaxy S24 Ultra phone come with only the stylus or does it also come with the charging block and cord?

Asked 1 year ago by SLCGirl.

• A:Answer I comes with a charging cord but not the block.

  Answered 1 year ago by rdc0922Verified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes the black Samsung Galaxy S24 Ultra come with 1TB or can I get the Titanium Grey in 1TB?

Asked 1 year ago by Color.

• A:Answer We appreciate you reaching out to us. We aim to provide our customers with the best experience possible with our products and services. The Galaxy S24 Ultra 1TB is available in Titanium Violet, Titanium Yellow, and Titanium Black. If you have any further questions, please do not hesitate to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the 2 free items with that you get

Asked 1 year ago by AbdelAtiyeh.

• A:Answer Free Items? I don't know about that because I didn't get anything extra freebies, just the phone I bought. They don't come with ear buds either.

  Answered 1 year ago by ReviewerVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this phone compatible with spectrum

Asked 8 months ago by Anonymous.

• A:Answer Hi there, thanks for taking the time to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. Let us know if you have additional questions for us by contacting Support. Thanks for being a valued Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes samsung galaxy s24 ultra 1tb, work with CDMA carrier?

Asked 9 months ago by HT.

• A:Answer Hello HT, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. This device works well on the 5G, 4G, 4G LTE and GSM networks. If you have additional questions for us, do not hesitate to contact Support. Thank you for being a treasured Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I purchase (unlocked) S24 Ultra outright, and sent it to the Philippines, will it work with a sim card from a carrier over there.

Asked 1 year ago by BJ.

• A:Answer Yes and also in any country you are

  Answered 7 months ago by StevesMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I already have the Best Buy Protection on other electronics, will the S24 ultra be covered under that policy?

Asked 1 year ago by Meadow.

• A:Answer If you have purchased Total Tech then yes, if not and you bought individual protection, no, then you must buy the protection for the phone as well.

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy is it 100 more to connect to a carrier later (vs. now)? I want to connect to Spectrum...but not sure what I should do.

Asked 1 year ago by KarenC.

Q: QuestionWill this phone work on Strait Talk network?

Asked 1 year ago by Mrfixit1981.

• A:Answer Aloha Mrfixit1981, thank you for finding the opportunity to ask us your question about the Samsung Galaxy S24 Ultra. The advertised unlocked Galaxy S24 Ultra is compatible with AT&T, Boost Mobile, Cricket, H2O Wireless, MetroPCS, Mint Mobile, Simple Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Google Fi. Let us know if you have additional questions for us or if you would like further assistance by contacting Samsung Support. Thanks for choosing Samsung! - Debra

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the differences between Open UI 6.1 and 6.2 versions?

Asked 1 year ago by Arthur.

• A:Answer We're glad to hear from you, Arthur. One UI 6 introduces new features that make it easier for you to personalize your everyday experiences, be more productive, and keep your data safe and secure. One UI 6 is equipped with new AI features. For example, with One UI 6, you can translate in-person conversations in real-time and also translate phone calls in real-time. You can check out more information by reading the "See what's new in One UI 6" article. -Kelvin

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question