Questions & Answers

Q: QuestionDoes the phone have a front-facing camera?

• A:Answer The phone has a front-facing camera with 12 megapixels.

Q: QuestionWhat is the maximum depth of water resistance?

• A:Answer The Samsung Galaxy S24 Ultra has a maximum water resistance depth of 5 feet.

Q: QuestionWhat are the phone's dimensions?

• A:Answer The dimensions of the phone are 6.39 inches in height, 3.11 inches in width, and 0.34 inches in depth.

Q: QuestionIs the phone compatible with 5G networks?

• A:Answer The Samsung Galaxy S24 Ultra supports 5G networks.

Q: QuestionWhat is the manufacturer's warranty length?

• A:Answer The manufacturer's warranty is 1 year.

Q: QuestionWhat processor is used in the phone?

• A:Answer The Galaxy S24 Ultra uses the Qualcomm® Snapdragon® 8 Gen 3 processor.

Q: QuestionWhat is the phone's weight?

• A:Answer The Galaxy S24 Ultra weighs 8.22 ounces.

Q: QuestionCan this phone work with simplemobile?

Asked 6 months ago by Anonymous.

• A:Answer Hey there, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S24 Ultra. The advertised Galaxy S24 Ultra is compatible with AT&T. Feel free to contact Support if you have additional questions for us. Thank you for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionIs THIS Phone new there? And also, Could I Trade In Second Phone? (IF Possible)

Asked 8 months ago by Dmitri.

• A:Answer Hello there Dmitri, thanks for asking us your question about the Samsung Galaxy S24 Ultra. Yes, the advertised Galaxy S24 Ultra is a new device that has a 12-month warranty for manufacturer defects in materials and workmanship. Please feel free to reach out to BestBuy support: (1-888-BEST-BUY) (1-888-237-8289) for further assistance with promotions. If you have additional questions, feel free to contact Support at your leisure. Thank you for being a valued Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionCan I purchase tge phone if I am with T Mobile

Asked 11 months ago by Queen.

• A:Answer If u specify an unlocked device other than that ur stuck with AT&T or the other company. I am with TMobile asked for an unlocked device but was shipped an AT&T device. It's been exhausting trying to get this fixed

  Answered 10 months ago by LoveVerified Purchase

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Q: QuestionIn addition to the nano sim, does the Samsung Galaxy S24 Ultra support eSim as well? I.E. can both a nano sim and eSim be used at the same time?

Asked 1 year ago by Hibiscus10.

• A:Answer It does support esim. They have the option of having two numbers for one device which would probably be the only way to use both the nano and esim together

  Answered 10 months ago by Love

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Q: QuestionCan I trade in a AT&T Samsung s22 ultra for the s24 ultra? Have less than a year left on payment plan for s22 also from trade in plan.

Asked 1 year ago by Danny.

• A:Answer Only if you have the next up plan with AT&T.

  Answered 1 year ago by CSj7443

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Q: QuestionHow do I track a order for pick up

Asked 1 year ago by Anonymous.

Q: QuestionIs the s24 ultra only in black

Asked 1 year ago by Anonymous.

• A:Answer No, I have titanium purple and I believe it comes in titanium yellow as well

  Answered 10 months ago by Love

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