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Questions & Answers

Page Showing 41-60 of 150 questions
  • QuestionIs the phone brand new or refurbished

    Asked by Cisco24.

    • Answer Aloha Frank, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is a new device with a 12-month manufacture warranty. Please feel free to contact Support if you have any other questions for us. Thank you for being a loyal Samsung customer. - Debra

      Answered by Samsung

  • QuestionIs this phone compatible with Spectrum mobile?

    Asked by JMarty.

    • Answer Hey there JMarty, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us or if you would like further assistance, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

      Answered by Samsung

  • QuestionIs this a brand new phone?

    Asked by Anonymous.

    • Answer Greetings, thank you for asking us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised Galaxy S25 Ultra is a new device with a 12-month manufacture warranty for manufacturing defects in materials and workmanship. If you have any other questions, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionIs this a new phone?

    Asked by Anonymous.

    • Answer Good day, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Yes, the advertised Galaxy S25 Ultra is a new device with a 12-month manufacture warranty for manufacturing defects in materials and workmanship. Please feel free to reach out to Support if you have additional questions. Thank you for being a steadfast Samsung customer. - Debra

      Answered by Samsung

  • QuestionDoes it require a cover and glass protector?÷

    Asked by Anonymous.

    • Answer Hey there, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is a highly durable device. It features a tough Grade 5 titanium frame, an official IP68 rating for water and dust resistance, and Corning Gorilla Armor 2 glass on the front and back. We always recommend protecting your investment with the addition of a case and screen protector. However, the option of adding those accessories is completely up to you! Let us know if you have any other questions for us, please feel free to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

      Answered by Samsung

  • QuestionCan I use straight talk with this phone. Which is a walmart service 🤔

    Asked by Lilbit.

    • Answer Howdy Lilbit, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us or if you would like further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionI live on Guam USA. Will this unlocked samsung galaxy S25 work with carriers here?. I currently have a S22 Ultra I using on Guam.

    Asked by Alan.

    • Answer Greetings Alan, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device. It is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. This device works well with 2G GSM - GSM850, GSM900, DCS1800, PCS1900; 3G UMTS - B1(2100), B2(1900), B4(AWS), B5(850), B8(900); 4G FDD LTE - B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B14(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B29(700), B30(2300), B66(AWS-3), B71(600); 4G TDD LTE - B38(2600), B39(1900), B40(2300), B41(2500), B48(3600); 5G FDD Sub6 - N1(2100), N2(1900), N5(850), N7(2600), N25(1900), N28(700), N66(AWS-3), N71(600); 5G TDD Sub6 - N41(2500), N77(3700), N78(3500); 5G TDD mmWave - N257(28GHz), N258(26GHz), N260(39GHz), N261(28GHz). Feel free to contact Support if you have additional questions for us. Thank you for choosing Samsung! - Debra

      Answered by Samsung

  • QuestionEste teléfono es compatible con cricket?

    Asked by Jose.

    • Answer Si, solo lo tienes que comprar liberado

      Answered by GumersindoC

  • QuestionDoes it have an external micro sd slot

    Asked by Cocomo.

    • Answer Aloha Cocomo, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. No, the Galaxy S25 Ultra does not support expandable storage via microSD. Cloud-based storage options are available, if you find yourself in need of additional storage. Check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn more about these options. Thank you for being a valued Samsung customer. - Debra

      Answered by Samsung

  • QuestionIs this phone compatible with MetroPCS cellular service?

    Asked by Plumber31.

    • Answer Howdy Plumber31, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have additional questions for us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

      Answered by Samsung

  • QuestionIs this compatible with Consumer Cellular?

    Asked by Laura.

    • Answer Hello Laura, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have additional questions by reaching out to Support. Thank you for being a cherished Samsung customer. - Debra

      Answered by Samsung

  • QuestionWill this phone works with xfinty?

    Asked by Squeaky.

    • Answer Howdy Squeaky, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have any other questions for us by contacting Support. Thanks for being a steadfast Samsung customer. - Debra

      Answered by Samsung

  • QuestionCan you use this phone with consumer cellular

    Asked by Bigmom73.

    • Answer Hello there Bigmom73, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionDoes it come with a charger ?

    Asked by Anonymous.

    • Answer Hi, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. Here's What's Included in the box when you purchase this device: Quick Start Guide, Galaxy S25 Ultra with S Pen, Charging Cable, and Sim Pin. Wall adapters and/or chargers are sold separately. If you have any other questions or if you would like any further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionWhere do you store the stylus

    Asked by KU2026.

    • Answer Howdy KU2026, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The S Pen is stored in its dedicated slot at the bottom-left side of the phone, near the charging port. If you have any other questions for us, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra

      Answered by Samsung

  • QuestionDo Samsung smart phones have a method to rid pop up ads??? and how do we do it??? What is the purpose of the two pin like holes on the top and bottom of the phone??

    Asked by detailed.

    • Answer Good day Detailed, thank you for taking the time to ask us your questions about the Samsung Galaxy S25 Ultra. We have a resource titled, "Get rid of pop-up ads on your Galaxy phone" to help you rid your device from those pesky pop-up ads. The "pin-like holes" on the top of the Galaxy S25 Ultra are for a secondary microphone (for noise cancellation/clearer calls) and an air vent (to help cool the device during heavy use), while holes/pins at the bottom relate to the S Pen charging/detection and other standard ports, not just pins, but a combination of mic, speaker, USB-C, and SIM tray slots for functionality. Hope that helps! Let us know if you think of additional questions for us by reaching out to Support. Thanks for being a steadfast Samsung customer. - Debra

      Answered by Samsung

  • QuestionWill this Galaxy S25 ultra unlocked work with Straight Talk? Thank you

    Asked by Cindy.

    • Answer Greetings Cindy, thank you for taking the time to ask us your question. The advertised Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us or if you would like further assistance, do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra

      Answered by Samsung

  • Questiondoes this phone require an upgraded line?

    Asked by senorita1.

    • Answer Camera need update for night vision.

      Answered by MitaP

  • QuestionIf I have an older Smodel Samsung phone can I trade it in and how much could I get for it?

    Asked by Savvytechuser1.

    • Answer I was only offered 35.00 for an s22 ultra.

      Answered by NicoleW

  • Questiondo you have to pay in full? and what if i want to put the phone under my line can i do so?

    Asked by Anonymous.

    • Answer Depends. You can pay down with your provider or pay in installments with the Bestbuy credit card. You do have the option to put it under your line with the unlocked phone.

      Answered by AmandaM