Questions & Answers

Q: QuestionWhere do you store the stylus

Asked 4 months ago by KU2026.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Howdy KU2026, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The S Pen is stored in its dedicated slot at the bottom-left side of the phone, near the charging port. If you have any other questions for us, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDo Samsung smart phones have a method to rid pop up ads??? and how do we do it??? What is the purpose of the two pin like holes on the top and bottom of the phone??

Asked 5 months ago by detailed.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Detailed, thank you for taking the time to ask us your questions about the Samsung Galaxy S25 Ultra. We have a resource titled, "Get rid of pop-up ads on your Galaxy phone" to help you rid your device from those pesky pop-up ads. The "pin-like holes" on the top of the Galaxy S25 Ultra are for a secondary microphone (for noise cancellation/clearer calls) and an air vent (to help cool the device during heavy use), while holes/pins at the bottom relate to the S Pen charging/detection and other standard ports, not just pins, but a combination of mic, speaker, USB-C, and SIM tray slots for functionality. Hope that helps! Let us know if you think of additional questions for us by reaching out to Support. Thanks for being a steadfast Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes this phone have a Turkish menu and eSIM?

Asked 5 months ago by Betty.

• A:Answer Howdy Betty, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Yes, Turkish is supported on the S25 Ultra as well as Arabic, Chinese (Simplified, Cantonese), English (US, Great Britain, India, Australia), French (France, Canada), German, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish (US, Spain, Mexico), Thai, Vietnamese, Romanian, Swedish, and Dutch. If you have additional questions, please do not hesitate to reach out to Support. Thank you for being a devoted Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionWill this Galaxy S25 ultra unlocked work with Straight Talk? Thank you

Asked 5 months ago by Cindy.

• A:Answer Greetings Cindy, thank you for taking the time to ask us your question. The advertised Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us or if you would like further assistance, do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: Questiondoes this phone require an upgraded line?

Asked 5 months ago by senorita1.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Camera need update for night vision.

  Answered 5 months ago by MitaP

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Q: QuestionIf I have an older Smodel Samsung phone can I trade it in and how much could I get for it?

Asked 6 months ago by Savvytechuser1.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer I was only offered 35.00 for an s22 ultra.

  Answered 2 months ago by NicoleW

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Q: Questiondo you have to pay in full? and what if i want to put the phone under my line can i do so?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Depends. You can pay down with your provider or pay in installments with the Bestbuy credit card. You do have the option to put it under your line with the unlocked phone.

  Answered 3 months ago by AmandaM

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Q: QuestionWill this phone work with Patriot mobile ?

Asked 6 months ago by GB58.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Hi there GB58, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with the following carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have additional questions for us by reaching out to Support at your leisure. Thanks for choosing Samsung! - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionHow long should a new S25 Ultra last on a full charge?

Asked 6 months ago by FirefighterLarry.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Mitzi, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The battery usage time on Galaxy S25 Ultra is enhanced for you to enjoy up to 31 hours of video! If you have any other questions for us or if you would like any further assistance, please do not hesitate to reach out to Support. Thanks for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionCan I use this phone with Rotal Wireless?

Asked 6 months ago by Freddie.

• A:Answer Aloha Freddie, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have any other questions for us by contacting Support. Thanks for being a valued Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionSamsung S25 ultra unlocked bought from usa can be used in India

Asked 6 months ago by San.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Salutations San, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device and is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Please reach out to a compatible wireless carrier to inquire if this device would be functional while in India. Let us know if you have any other questions for us by contacting Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionHow many SIMs (eSIM, nano SIM, and regular SIM) can the S25 Ultra support? I have 3 telephone numbers from various carriers. Does it support it? I am now using the S22 Ultra, which supports two physical SIMs and one eSIM.

Asked 6 months ago by Nushi.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

Q: QuestionIf I don't use protection plan. Then how long is the warranty ?

Asked 6 months ago by Prince.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Greetings Prince, thanks for asking us your question about the Samsung Galaxy S25 Ultra. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to contact Support if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes it have e-SIMM?

Asked 6 months ago by BPK.

Q: QuestionWhere is this Samsung Galaxy S25 Ultra manufactured or assembled? https://www.bestbuy.com/product/samsung-galaxy-s25-ultra-256gb-unlocked-titanium-black/J3ZYG25JP5/sku/6612723

Asked 6 months ago by Krishna.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Howdy Krishna, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is primarily manufactured and assembled in India, South Korea, and Vietnam. Please let us know if you have any other questions by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes the phone has to be in contract if we need to take the connection for AT&T which is offering a lower price ?

Asked 6 months ago by BIswajit.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

Q: QuestionHi Team, If i buy Unlocked Phone S25 Ultra. It will work in Colombia with CLARO SIM? as well In india with Airtel SIM?. I use to travel different countries. I just wanted to confirm whether its globally unlocked.

Asked 6 months ago by Madhan.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black

• A:Answer Good day Madhan, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device. It is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. We suggest reaching out to a compatible carrier of your choosing to inquire if this device would be fully functional while outside of the U.S. Feel free to reach out to Support if you have any other questions for us. Thanks for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionIs this phone compatible with Straight talk?

Asked 6 months ago by WM.

• A:Answer Aloha WM, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you have any other questions for us, let us know by contacting Support. Thank you for being a valued Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes this unlocked version work in the india with indian SIM?

Asked 6 months ago by Yash.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

• A:Answer Hey Yash, thank you for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of the device which is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Please reach out to a compatible carrier of your choosing to inquire if this device would be functional while in India. Thanks for being a loyal Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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