Questions & Answers

Q: QuestionHow can I find the trade in value of my phone?

Asked 9 months ago by Gertie.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer trade calculator is right under the phone price.

  Answered 8 months ago by BBDD

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Q: QuestionHi; is it true that for trading is necessary to use a local (US) ID? In that case, how can an often Best Buy’s client and visitor of US like me can buy an S25 Ultra trading one of my “foreign” phones? Thanks in advance

Asked 9 months ago by Rafa.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

Q: Questionis a charger included?

Asked 9 months ago by kools.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

• A:Answer only a cable and SIM ejector tool come with it. You will need a type c wall brick/plug if you don't have one already.

  Answered 8 months ago by BBDD

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Q: Questionhi, i wll to buy a s25 ultra but i want to ask if best buy sell the version SM-S938B of this phone, and if the U version work in argentina in all the bands,thanks!!

Asked 9 months ago by pimienta.

• A:Answer Good luck with getting a strait answer from anyone on this. International functions are nearly unknown in USA. Samsung needs more training of phone and instore support for retailers. And the new echip whereby the chip is electronically connected even if you own the phone somehow they tie you in. I use a duo chip phone because of international business travel. First I was told this is not a duo chip phone. It is. The phone works in the Caribbean. My Note 10plus always worked when abroad in Columbia but I haven't traveled to Argentina and I am not familiar with the bands and networks in that country.

  Answered 2 months ago by SaraSVerified Purchase

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Q: QuestionIs there a trade-in offer for Samsung Z Flip 6?

Asked 9 months ago by Persie.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Yes. check product list and go thru trade in calculator.

  Answered 8 months ago by BBDD

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Q: QuestionCan i pre-order without a trade but do a trade in at store pick up if I decide I want to add one?

Asked 9 months ago by Netsirk815.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer it is better to order with trade in and than cancel the trade in when you pick it up.

  Answered 8 months ago by BBDD

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Q: QuestionIs there a reason that T-mobile was not included in carriers? Can a unlock phone be connected to T-mobile at Best buy store when received?

Asked 9 months ago by Anonymous.

• A:Answer T-Mobile ended the retail agreement with BestBuy

  Answered 8 months ago by Anonymous

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Q: QuestionIs the screen flat or have cervd edges?

Asked 9 months ago by Wildbill.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer Salutations Wildbill, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The S25 Ultra offers a 6.9" flat display with a reduced bezel. If you have any other questions, please feel let us know by contacting Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionIs it compatible with straight talk

Asked 4 months ago by Anonymous.

• A:Answer Thank you samsung ambassador that does not answer the question if this works with straight talk

  Answered 2 months ago by Anonymous

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Q: QuestionDoes the Samsung Galaxy S25 ULTRA global version work on Metro PCS.

Asked 5 months ago by Teetee.

• A:Answer Hi Teetee, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra (U.S. version) is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. If you have any other questions, feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra

  Answered 5 months ago by Samsung

  
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Q: QuestionI'm from Poland, would this phone work with Polish carrier/ phone operators (i.e. Orange, Plus)?

Asked 6 months ago by Franek.

• A:Answer Salutations Franek, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to reach out to Support if you think of additional questions. Thank you for being a dedicated Samsung customer. - Debra

  Answered 6 months ago by Samsung

  
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Q: QuestionHow many sim cards and esim cards can be used at the same time on samsung s25 ultra? Does it have a memory card slot?

Asked 6 months ago by Ken.

• A:Answer Yes it has a slot for memory cards

  Answered 6 months ago by MatthewD

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Q: Questionhi, this version work in argentina? best buy sell the global version? thanks

Asked 9 months ago by pimienta.

• A:Answer Hi Pimienta, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra (U.S. version) is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the carrier of your choosing from the list above to inquire if this device would be functional in Argentina. If you have any other questions for us, feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionWhen is the s25 ultra release date?

Asked 9 months ago by Bill.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray

• A:Answer fEB7

  Answered 9 months ago by Anonymous

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Q: QuestionI am looking to trade in a Galaxy Z Flip 6 for the galaxy S25ultra, but the flip 6 is not listed as a trade in device. Is this possible?

Asked 9 months ago by Jmeg.

• A:Answer The Flip 7 is finally out and the Flip 6 is still not on Samsung's list of trade in devices. I reached out to Samsung and was not told that they have to reason why and is not know when and if it will be on the list for trade in for S25 Ultra

  Answered 3 months ago by Lesha

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Q: QuestionDoes S25 pen has a features like note 20 s pen with capture picture botton?

Asked 9 months ago by SuperBose.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Silverblue

• A:Answer No. This is the first S Pen that has a useless button on it. Use hand gesture, or words cheeze or smile to take pictures.

  Answered 8 months ago by BBDD

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Q: Questionwill it work on spectrum

Asked 8 months ago by Bud.

• A:Answer Good day Bud, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Feel free to reach out to Support if you have any questions. Thank you for being an unwavering Samsung customer. - Debra

  Answered 8 months ago by Samsung

  
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Q: QuestionDoes this phone connect to straight talk?

Asked 7 months ago by Aly.

• A:Answer Good day Aly, thank you for your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have any other questions for us by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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Q: QuestionWould this phone work with metro pcs?

Asked 7 months ago by Frank.

• A:Answer Aloha Frank, thanks or taking the opportunity to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have any other questions by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 7 months ago by Samsung

  
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