Questions & Answers

Q: QuestionIs it compatible with WCDMA network?

Asked 3 months ago by AlexS.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Hello AlexS, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with the following networks: 2G GSM - GSM850, GSM900, DCS1800, PCS1900; 3G UMTS - B1(2100), B2(1900), B4(AWS), B5(850), B8(900); 4G FDD LTE - B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B14(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B29(700), B30(2300), B66(AWS-3), B71(600); 4G TDD LTE - B38(2600), B39(1900), B40(2300), B41(2500), B48(3600); 5G FDD Sub6 - N1(2100), N2(1900), N5(850), N7(2600), N25(1900), N28(700), N66(AWS-3), N71(600); 5G TDD Sub6 - N41(2500), N77(3700), N78(3500); 5G TDD mmWave - N257(28GHz), N258(26GHz), N260(39GHz), N261(28GHz). If you have any other questions for us, please do not hesitate to contact Support. Thanks for being a steadfast Samsung customer. - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionIs it difficult to transfer information and photos from an older galaxy to this new model?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer No it's very easy to transfer photos from old galaxy phone to the s25 ultra i have done it before hope this helps.

  Answered 3 months ago by THEPROPHECY

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Q: QuestionCan I use straight talk with this phone

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Si

  Answered 3 weeks ago by RafaelM

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Q: QuestionDoes the S25 have wifi calling installed

Asked 3 months ago by Sansan.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Howdy Sansan, thanks for your question about the Samsung Galaxy S25 Ultra. Yes, the advertised Galaxy S25 Ultra supports Wi-Fi calling. You can enable this feature in the Settings menu under Connections > Wi-Fi Calling, or via the phone app's settings menu. Let us know if you have any other questions for us by contacting Support. Thanks for being a dedicated Samsung customer. - Debra

  Answered 6 days ago by Samsung

  
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Q: QuestionCan I use this phone with Metro PCS?

Asked 3 months ago by Schrekly.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Yes you can as long as you buy the unlocked model hope this was helpful.

  Answered 3 months ago by THEPROPHECY

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Q: QuestionDo you do price match with Samsung.com on black friday?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer NO

  Answered 3 months ago by SondraF

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Q: Questionis this phone new or open box?

Asked 3 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Hello there, thanks for your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is a new device. If you have additional questions, please feel free to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 4 days ago by Samsung

  
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Q: QuestionUsing the comparison option, it says the con of this phone is app compatibility. What does it mean by that?

Asked 3 months ago by Adriana.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer I only found one app compatibile issue transferring from oneplus, "notes"...understandble seperate code different manufacturer but all from google play transfer no issues

  Answered 2 months ago by CentralPAVerified Purchase

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Q: QuestionHello! I want to upgrade my cell phone, so I'm looking for a Samsung Galaxy S25 Ultra with 512GB of storage that works with Cricket. Do you have any models of this version that would work with Cricket? Darwin.

Asked 3 months ago by DarwinR.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Hi i am using a s25 ultra with Cricket with no problems just make sure you buy the unlocked version an you will be ok hope this is helpful to you.

  Answered 3 months ago by THEPROPHECY

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Q: QuestionCan I use this phone in any other countries?

Asked 3 months ago by Sailor.

• A:Answer Unlocked models are easier to be used, make sure the county you are traveling to or purchasing for supports the local network bands, enable roaming, and consider local SIM cards or eSIMs to avoid high charges

  Answered 2 months ago by CentralPA

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Q: QuestionMy Carrier is Metro by T Mobil. Can I continue with them?

Asked 3 months ago by Millie.

• A:Answer Hello Millie, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. If you think of any other questions for us or if you would like any further assistance, please do not hesitate to contact Support. Thanks for choosing Samsung! - Debra

  Answered 3 months ago by Samsung

  
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Q: QuestionIf I already have a phone line, can I just buy the phone and insert the Sim card from my old phone

Asked 4 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer As long as you buy your new phone unlocked you can add any phone service provider of your choice

  Answered 3 months ago by Roth2

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Q: QuestionDoes this galaxy s25 elite work with xfinity

Asked 4 months ago by Tuffguy66.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black

• A:Answer Howdy Tuffguy66, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Feel free to contact Support if you have additional questions. Thanks for being a valued Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionIs it unlocked for carriers in other country like India?

Asked 4 months ago by AD.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Good day AD, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is the U.S. version of this device. It is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. It works well with the following networks: 2G GSM - GSM850, GSM900, DCS1800, PCS1900; 3G UMTS - B1(2100), B2(1900), B4(AWS), B5(850), B8(900); 4G FDD LTE - B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B14(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B29(700), B30(2300), B66(AWS-3), B71(600); 4G TDD LTE - B38(2600), B39(1900), B40(2300), B41(2500), B48(3600); 5G FDD Sub6 - N1(2100), N2(1900), N5(850), N7(2600), N25(1900), N28(700), N66(AWS-3), N71(600); 5G TDD Sub6 - N41(2500), N77(3700), N78(3500); 5G TDD mmWave - N257(28GHz), N258(26GHz), N260(39GHz), N261(28GHz). Please feel free to contact a compatible carrier to inquire if this device would be functional while in India. Thanks for choosing Samsung! - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes the Samsung Galaxy S25 ultra have a place to install a sd memory card?

Asked 4 months ago by Anonymous.

• A:Answer Hello there, thank you for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. No, the Galaxy S25 Series does not support expandable storage. Check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn about your storage options available on this device. Let us know if you have additional questions by reaching out to Support. Thanks for being a dedicated Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionCan you add a memory card?

Asked 4 months ago by UPNORTH.

• A:Answer Aloha UPNORTH, thanks for asking us your question about the Samsung Galaxy S25 Ultra. No, the Galaxy S25 Series does not support expandable storage. However, cloud based storage options are available to ensure that your content remains safe from prying eyes. Feel free to check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn more. Please reach back out to Support if you have any other questions for us. Thanks for being a faithful Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes this phone as dual sim

Asked 4 months ago by D.

• A:Answer It doesn't have dual sim card slot but you can use the other sim as e-sim

  Answered 4 months ago by MerinM

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Q: QuestionHello, is this phone compatible with Straight Talk? I use this carrier and am really interested in this phone! Thank you!

Asked 4 months ago by Jewel.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Howdy Jewel, thanks for asking us your question about the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have any other questions by contacting Support. Thanks for being a valued Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionCan I use this phone with metro pcs

Asked 4 months ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue

• A:Answer Howdy, thanks for taking the time to ask us your question about the Samsung Galaxy S25 Ultra. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Feel free to contact Support if you think of any other questions. Thanks for being a steadfast Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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