Questions & Answers

Q: QuestionDoes the new phone have a SD micro slot for extra memory

Asked 4 months ago by Dj.

• A:Answer Greetings Dj, thank you for asking us your question about the Samsung Galaxy S26 Ultra. No, the Galaxy S26 Ultra does not support expandable storage. If you have any other questions for us, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionMy trade in is a factory unlocked S24 Ultra in Sky Blue, but it doesn't appear on the list for trade in and when I search it by IMEI, it says it can't be found.

Asked 4 months ago by Alegria.

• A:Answer You have a rare phone.

  Answered 1 month ago by VINCENTM

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Q: QuestionMy trade in is galaxy 24+ sky blue with 512gb ram. I don't see that as a choice in colors.

Asked 4 months ago by JohnC.

• A:Answer Go to the store. They have more options.

  Answered 1 month ago by VINCENTM

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Q: QuestionFor the S26 Ultra using a S25 Ultra as a trade in the sales tax is based on the full price of the phone, Samsung reduces the sale price by the trade in amount before applying tax, is there a way to avoid paying the sales tax on the trade in amount?

Asked 4 months ago by MBSC76.

• A:Answer No, its taxes.

  Answered 1 month ago by VINCENTMVerified Purchase

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Q: Questionthe price unlocked of $1299 is just if you trade in a phone? if I dont have a phone to trade in, it would be still same price?... im interested on a s26 ultra unlocked of 512GB

Asked 4 months ago by kleber.

• A:Answer for the one with 512GB of storage?

  Answered 4 months ago by Anonymous

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Q: QuestionThe Trade in option doesn't have my Samsung exclusive Red color to choose as a option, do I just choose black or will that cause a trade in issue?

Asked 4 months ago by Fisher79.

• A:Answer I dont think so.

  Answered 1 month ago by VINCENTMVerified Purchase

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Q: QuestionHave have a Samsung galaxy s10, works great..is it worth anything to trade in???

Asked 4 months ago by Skk.

• A:Answer Yes

  Answered 4 days ago by XZAVIERS

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Q: QuestionPrice with no trade

Asked 4 months ago by Deb.

Q: QuestionTrade in program gives you 14 days to trade old device in from time of estimate, but the new device doesnt come until march 11th? Is there a way to make the trade in longer?

Asked 4 months ago by ChristopherT.

• A:Answer Its 14 days starting March 11 2026.

  Answered 4 months ago by Scott1969

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Q: QuestionSamsung Galaxy S26 ultra Battery as good lasting authenticator ultra 22 and 25?

Asked 4 months ago by RED.

• A:Answer Hello RED, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S26 Ultra. The battery on Galaxy S26 Ultra is optimized to provide a long battery life for all-day use. A typical capacity of 5,000 mAh allows you to stream videos and play games throughout the day without having to regularly charge your device and you can watch videos for up to 31 hours! If you have any other questions for us or if you would like any further assistance, please let us know by contacting Support. Thanks for being a faithful Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes this phone have an external memory card slot?

Asked 4 months ago by Tim.

This question was asked about the related product: Samsung - Galaxy S26 Ultra 512GB (Unlocked) - White

• A:Answer Hello Tim, thank you for asking us your question about the Samsung Galaxy S26 Ultra. No, the Galaxy S26 Ultra does not support expandable storage capabilities, however, the Galaxy S26 Ultra has three storage options available: 1TB, 512GB and 256GB. The 1TB device comes with 16GB of memory and the 512GB and 256GB devices come with 12GB of memory. Storage options and availability may vary by carrier, country or region. Actual storage availability may vary depending on pre-installed software. Cloud based storage options are also available to keep your content secure. Check out, "Manage storage on your Samsung Galaxy phone" if you would like to learn more about these options. Feel free to reach out to Support if you have additional questions for us. Thank you for being a cherished Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionDoes it still have the background noise removal feature the S25 has or will that be gone now?

Asked 4 months ago by ZacharyH.

• A:Answer Greetings ZacharyH, thank you for taking the opportunity to ask us your question about the Samsung Galaxy S26 Ultra. Yes, the advertised Galaxy S26 Ultra retains the Audio Eraser feature. Check out, "Use Audio eraser on Samsung phones and tablets" if you would like to learn more about using this feature on your Galaxy devices. Let us know if you have any other questions for us by contacting Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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Q: QuestionWhy isn't it available for preorder online? Do I have to come into to the store if I have a trade in with my preorder?

Asked 4 months ago by ladyofthelake.

• A:Answer You can preorder online.

  Answered 4 months ago by Scott1969

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Q: QuestionCan you add an SD card for additional storage?

Asked 4 months ago by User1.

• A:Answer No

  Answered 4 months ago by Scott1969

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Q: QuestionCan I trade in my Samsung S22 Ultra Model No: SM-S908E/DS ? I couldn't find this model in the trade in list.

Asked 4 months ago by AbhimanyuU.

• A:Answer Yes the S22 Ultra is abled to be traded in value is $500

  Answered 4 months ago by Lynn

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Q: QuestionDo I need to trade in the phone Im currently using to get this offer or could I get it without trade in?

Asked 4 months ago by Lexmin18.

• A:Answer No. You can buy it outright.

  Answered 4 months ago by Scott1969

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Q: QuestionI have a exclusive color for the s25 ultra you only except the basic colors will you be excepting the exclusive colorways for trade towards the s26 in the future?

Asked 4 months ago by Rjbring.

• A:Answer Just pick a random color. I have an exclusive red S23 Ultra im trading in that isnt listed, all colors provide the same trade in value, they wont turn it down when you do the trade in

  Answered 4 months ago by Nanowerx

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Q: QuestionAre there storage upgrades when you preorder?

Asked 4 months ago by TONY.

• A:Answer Yes

  Answered 4 months ago by Scott1969

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Q: QuestionIs this unlock phone compatible with Tracfone?? Was not listed on your site.

Asked 4 months ago by Yooperman.

• A:Answer Howdy Yooperdude, thank you for reaching out to ask us your question about the Samsung Galaxy S26 Ultra. The advertised unlocked Galaxy S26 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, Verizon, and Visible. Let us know if you have additional questions for us by contacting Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 4 months ago by Samsung

  
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