“I've had the phone roughly 5 months. No water damage & dropped once (1st month). The screen went black yesterday and Best Buy said I have to buy a new one because there's no insurance. Why wouldn't the warranty cover this so I don't spend another $600?”

1-4 of 4 Answers

• Did you reset the phone by holding the volume down and power button at the same time? Mine does this once in a while and thats the only way to get it to come back on.

  Answered by Wsterntime 8 years ago

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• You should try going through your service provider's customer service. They should be able to handle your warranty claim.

  Answered by jwc2tha3 9 years ago

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• The factory warranty should cover this. Contact Samsung directly and if this doesn't help then go to a Verizon corporate store.

  Answered by undsaleen 9 years ago

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• Try going to your carrier, they would handle the warranty if it's still in effect.

  Answered by Minniemissy 9 years ago

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