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Some tablet aren't compatable, I had the same problem when I purchase my laptop, expect that it wouldn't allow me to dowload because it had been program to a broken M3P device and told me that I had to deprogram the program from the original device which of course was technically impossible. But, I know this may not apply to your situation, although, I can sympathize with what you are going through, sorry, I couldn't help more than a simple answer of maybe it just isn't compatable. Hope someone else came help you with your question.
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