Questions & Answers

Q: QuestionWhat is the maximum resolution for video recording?

• A:Answer The maximum resolution for video recording is 3840 x 2160.

Q: QuestionDoes the phone have a headphone jack?

• A:Answer The Samsung Galaxy Z Flip5 512GB does not have a headphone jack.

Q: QuestionWhat are the dimensions of the phone?

• A:Answer The phone is 6.5 inches tall and 2.8 inches wide.

Q: QuestionAre there any additional hardware included with the phone?

• A:Answer The Galaxy Z Flip5 512GB (Unlocked) includes a USB-C cable.

Q: QuestionIs this the same size as the Z flip3 5G and Z Flip4 5G ?

Asked 2 years ago by Cecesan.

• A:Answer The phone isn't the same size of the other flips previously so you would need a new case for it. They did change how the camera lays on the front of the device and the bigger screen so all other cases won't apply. In terms of how it feels in your hand they are very similar in size unfolded.

  Answered 2 years ago by Stormrising

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Q: QuestionThe unlocked version works for any carrier, also for a Sim card from other countries?

Asked 2 years ago by Gustavo.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Graphite

• A:Answer Hi there Gustavo, thanks for taking the opportunity to ask us your question about the Samsung Galaxy Z Flip5. The advertised unlocked Galaxy Z Flip5 works with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, MetroPCS, Mint Mobile, Sprint, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon that utilize 4G LTE and 5G wireless networks. Let us know if you think of any additional questions that we can answer for you by contacting Samsung Support. Thank you for being a loyal Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat does it mean that it’s unlocked?

Asked 2 years ago by Anonymous.

• A:Answer You can use the phone for any carrier to get mobile data, calling, texting, etc.

  Answered 2 years ago by Matthew

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Q: Questionhow can i order this item

Asked 1 year ago by SyedS.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Graphite

Q: QuestionHave any improvements been made to the screen fold? I currently have the 4 and in just 10 months, the screen protector started to separate. Supposedly the Care Plan with replace one free of charge but none are available.

Asked 2 years ago by Disappointed.

• A:Answer Howdy, thanks for taking the available time out of your busy day to ask us your question about the Smasung Galaxy Z Flip5. The Galaxy Z Flip5 is the 5th generation in foldable technology, utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand at least 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating, making this a durable device. The internal screen protection is pre-installed, and you do have a one-time screen protector replacement, if needed. You can also get special coverage for a discounted, one-time screen replacement due to defect or accident. Let us know if you have any additional questions by contacting Samsung Support. Thank you for being a valued Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionHas anyone had problems with this overheating during normal use?Also I have a smartwatch and buds .has anyone had problems connecting them to this phone?

Asked 2 years ago by Ronl.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Lavender

• A:Answer Yes I had the overheating problem but was never resolved even after contacting Best Buy as my original purchase place. I was told to follow up with Samsung. Tried trading it back in but was given a very low price. The phone is of no use to me.

  Answered 1 year ago by Skele

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Q: QuestionCan I put a memory card on this phone to save the photos and save phone memory

Asked 2 years ago by Monic.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Graphite

• A:Answer Hey there Monica, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy Z Flip5. That's a fantastic question. The Galaxy Z Flip5 is offered in 2 storage options, 256GB and 512GB. If you were to be in need of additional storage, cloud storage would be your best options. Samsung Cloud, Microsoft OneDrive, and Google Drive are a few options that are available to you. Please do not hesitate to reach out to Samsung Support if you think of any additional questions that you may have for us. Thank you for being a valued Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionI am currently on an annual prepaid plan with AT&T for another 10 months. Can I choose the "Activate Today" option with the lower price, and continue using my current prepaid plan?

Asked 2 years ago by ATTprepaid.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Lavender

Q: QuestionCan I use this with Verizon prepaid? I find that the "deals" are often for the higher priced monthly plans and not the prepaid. I only pay $25/mo. and don't want a more expensive plan.

Asked 2 years ago by CTMom.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Lavender

• A:Answer Yes, have mine on it currently.

  Answered 2 years ago by justbrowsinghereVerified Purchase

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Q: QuestionWill best buy transfer data from my old phone to the new one?

Asked 2 years ago by Billy.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Lavender

• A:Answer Yes

  Answered 2 years ago by RoxanneM

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Q: QuestionWhy no ATT/T-mobile????

Asked 2 years ago by Anonomys.

This question was asked about the related product: Samsung - Galaxy Z Flip5 512GB (Unlocked) - Graphite

• A:Answer Just buy the unlocked one!

  Answered 2 years ago by Anonymous

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Q: QuestionHow long is the battery life

Asked 2 years ago by Anonymous.

• A:Answer It's okay, not the best

  Answered 2 years ago by RoxanneM

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