Questions & Answers

Q: QuestionWhat is the resolution of the rear-facing camera on this phone?

• A:Answer This phone has a 108MP rear-facing camera.

Q: QuestionHow much RAM does this Samsung phone have?

• A:Answer This Samsung phone comes with 12 GB of RAM.

Q: QuestionWhat is the maximum depth of water resistance?

• A:Answer The maximum depth of water resistance for this phone is 5 feet.

Q: QuestionIs this Samsung phone water resistant?

• A:Answer Yes, this Samsung phone is water resistant.

Q: QuestionDoes this phone have a headphone jack?

• A:Answer No, this phone does not have a headphone jack.

Q: QuestionUnlocked means that can be used with any carrier worldwide?

Asked 4 years ago by Marquez.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Black

• A:Answer Hi Marquez, Thank you for bringing this to our attention. I appreciate you raising your query regarding if the Galaxy S21 Ultra (Unlocked) works Internationally with any carrier. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/ You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-ultra-5g-128gb-unlocked-sm-g998uzkaxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144264683 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: Questionwhat are the condition issues

Asked 1 year ago by Anonymous.

Q: QuestionHow Many days return Policy Available

Asked 1 year ago by Sai.

Q: QuestionIs there any surface damage to the phone like on the housing or so ?

Asked 1 year ago by Wawa.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked)

Q: QuestionHow long is the warranty on Refurbished phones? 90 days? 6 Months? 1 Year?

Asked 1 year ago by MarcoC.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked)

• A:Answer Howdy MJ, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy S21 Ultra. That's a great question! Samsung provides a 90-day warranty on the advertised unlocked Galaxy S21 Ultra for manufacturing defects in materials and workmanship. If you have any additional questions for us, feel free to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionHi, IS the the US version/ model? I see it is refurbished by geek squad, but what is the rating on the condition? Excellent? like new/? good? fair? thanks!

Asked 1 year ago by Anonymous.

• A:Answer Fair

  Answered 1 year ago by Anonymous

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Q: Questionis the geek squad certified still waterproof

Asked 2 years ago by jerry.

• A:Answer NO.

  Answered 1 year ago by Anonymous

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Q: QuestionDoes this phone comes in excellent condition and is also still water resistant?

Asked 2 years ago by steven.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked)

Q: QuestionWhy is this particular model priced at $1199.99 and the Phantom Black (Model: GSRF SM-G998UZKAXAA) is priced at $540.99 (Was $1299.99) despite both being Geek Squad Certified Refurbished 5G devices (Unlocked) with the same amount of storage?

Asked 2 years ago by Natty.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked) - Phantom Navy

Q: QuestionWhat was done to this refurnished phone? Thank you

Asked 4 years ago by Tom.

This question was asked about the related product: Samsung - Geek Squad Certified Refurbished Galaxy S21 Ultra 5G 128GB (Unlocked)

Q: Questionit is universal unlocked

Asked 1 year ago by ahmed.

• A:Answer Yes and this goes for all phones . contact your phone plan carrier if you want calling overseas /to Mexico and Canada.

  Answered 1 year ago by ts232

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