“why was this item returned .....and is there any damage to this item, has there been and thing downloader to this item”
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You'll probably never find that out. Best Buy themselves would have to tell you why the original purchaser returned the item. I can tell you that my "Geek Squad Certified Refurbished" had not be "refurbished" at all. It still had the original purchasers Google account in it, and I could get into their Gmail and everything. After I did a factory reset to clear that out, I discovered that the screen had serious problems, so I took it to Best Buy/Geek Squad and they sent it away for over a week for it to be fixed.
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