“The sound cuts out every now and then and won’t work again unless I restart the soundbar. I have the HDMI connected to my TVs ARC port. The source on the soundbar says TV ARC when working but when sound cuts out it says the source is D.IN, why is this?”
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I connected my soundbar with the cable it came with which isn't HDMI. Mine is D.IN, or digital imput
Sorry, there was a problem. Please try again later.Hi there, To set your Soundbar using TV ARC it needs to be set to the D.IN source on your Soundbar. There are a few steps you can take to troubleshoot your Soundbar. First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard. Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well. Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update. Additionally, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in. If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset. ~Samsung Solutions
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