Questions & Answers

Q: Questionwhat is the difference between a preowned and a refurbished phone ?

Asked 3 years ago by Nick.

• A:Answer Same thing. It was first preowned, returned, and then refurbished, and finally, sold.

  Answered 3 years ago by DebsphoneVerified Purchase

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Q: QuestionDoes it come with any warranty

Asked 3 years ago by Warranty.

• A:Answer 90 days I believe I'd purchase an extended warranty I bought a Samsung Galaxy s10 plus and it just stopped working about 4 months after purchase

  Answered 3 years ago by Iboughtagatbagephone

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Q: Questiondoes this phone fast charge and if so what speed? with which network bands is this particular phone compatible? what is this specific phone's full model #?

Asked 3 years ago by jacq.

• A:Answer 25 watt max.

  Answered 3 years ago by Ari1979Verified Purchase

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Q: Questioncan i use it in mexico? if i get to buy this phone is it reliable? , It is in very good condition ??

Asked 3 years ago by danielrmz.

• A:Answer Hi Danielrmz! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S10+ (Unlocked) works in Mexico. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card (Nano size SIM card). SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144279787 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes it work with any prepaid carrier?...

Asked 3 years ago by Salvatore.

• A:Answer Hi Salvatore, Thank you for bringing this to our attention. I appreciate your inquiry about whether the Galaxy S10+ (Unlocked) will work with any prepaid carrier. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/mobile/phones/galaxy-a/buy/?modelCode=SM-A526UZKDXAA Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144245846 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this phone support wi-fi calling

Asked 3 years ago by vicki.

• A:Answer Yes it does

  Answered 3 years ago by MichaelVerified Purchase

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Q: QuestionDoes it come with a factory warranty?

Asked 3 years ago by Gradyh.

• A:Answer According to the description it has a 1 year manufacturer's warranty on parts and labor

  Answered 3 years ago by BruceDickinson

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Q: QuestionDoes it have two sim slots? Does it work on a "Dual-SIM" mode?

Asked 4 years ago by pks.

• A:Answer Single SIM, but in the same holder it can hold a microSD card.

  Answered 3 years ago by Seymore55

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Q: QuestionCould the phone hold two sim cards?

Asked 1 year ago by Anonymous.

Q: Questionwhat is the most recent update this phone can use and can I add 5g connectivity to it??

Asked 1 year ago by cairo.

Q: QuestionCan this phone accept a micro SD card for extra memory?

Asked 2 years ago by MaxRocket.

• A:Answer Aloha MaxRocket, thanks for taking the opportunity to ask us your question about the Samsung Galaxy S10+. That's a great question! Yes, the Galaxy S10+ does have expandable storage capabilities. Let us know if you have any other questions for us by reaching out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this phone work in the united states

Asked 2 years ago by Orbill.

• A:Answer Yes, his work is very good phone I like it

  Answered 2 years ago by FhabVerified Purchase

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Q: QuestionDoes a Pre-Owned mobile phone come with a new battery or is it sold with the original battery that was already used?

Asked 2 years ago by Lance.

• A:Answer I couldn't check it because the cell phone has no access inside. But it seems that the battery is in good condition in mine. Can't complain. There are programs that measure the level of battery wear. You can try to install them to determine how new the battery is in the phone. p.s. But keep in mind that buying a used phone is always a lottery.

  Answered 2 years ago by MaxxVerified Purchase

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Q: QuestionDoes this come in it's original box?

Asked 2 years ago by Irie.

• A:Answer No does not come in original box thanks

  Answered 2 years ago by DannydallasVerified Purchase

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Q: QuestionAre these Samsung preowned Galaxy s10 plus in Prism black refurbished and scratch free?

Asked 2 years ago by Jazzy.

• A:Answer Yes, at least mines were!!! In addition to it being blemish free, it started up pretty well too, but it's a gift for my Son overseas, so I'll see how it worked for him, but my inspection and start-up test showed it to be PERFECT!!!

  Answered 2 years ago by D1SpoonkyVerified Purchase

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Q: QuestionDoes the phone still have its IP dust and moisture resistance rating?

Asked 2 years ago by Matt.

• A:Answer Yes

  Answered 2 years ago by CarlosalbertoIVerified Purchase

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Q: QuestionCan this phone be used with xfinity

Asked 3 years ago by Mom.

Q: Questionhow much ram?

Asked 3 years ago by gracie.

• A:Answer 8GB

  Answered 2 years ago by D1SpoonkyVerified Purchase

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Q: QuestionCan I use it with straight talk plans?

Asked 3 years ago by Steve.

• A:Answer Yes! We've had straight Talk service with these phones.

  Answered 2 years ago by RicardoPVerified Purchase

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