Questions & Answers

Q: QuestionCan the extended 2 year warranty be purchased, if yes, what does it cover? Replacement? with a cost?

Asked 7 years ago by araley79.

• A:Answer No, there are no options to extend the warranty. ^Trev

  Answered 7 years ago by Samsung

  
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Q: QuestionIs this phone refurbished by Samsung?

Asked 7 years ago by PJ.

• A:Answer Yes, the product is refurbished by Samsung.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan I use in Brazil ?

Asked 7 years ago by Lualv.

• A:Answer Yes, you can use this product in Brazil.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHow difficult is it to change out the battery?

Asked 7 years ago by Jimmy.

• A:Answer The battery is not user replaceable.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWill this phone work with Verizon?

Asked 7 years ago by janedoe1975.

• A:Answer Yes it will work on the Verizon 4G/LTE network. Power down the phone open the sim/ad card tray as illustrated in the device owners manual. Then power on and it will begin to cycle and associating the phone to the network.

  Answered 7 years ago by DREDJ1Verified Purchase

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Q: QuestionThis phone have warranty and how long

Asked 8 years ago by Anonymous.

• A:Answer Yes, this device has a 90-day warranty from time of purchase.

  Answered 8 years ago by Samsung

  
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Q: QuestionDoes IT comes whit original Box , charger, headphones, etc..

Asked 8 years ago by Anonymous.

• A:Answer Yes original box

  Answered 7 years ago by Candy

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Q: QuestionDoes IT comes whit real Box and charger, headphones, etc...

Asked 8 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 7 years ago by DREDJ1Verified Purchase

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Q: QuestionThis phone comes in a box?

Asked 8 years ago by Chivodiabolico.

• A:Answer Yes it does.

  Answered 7 years ago by DREDJ1Verified Purchase

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Q: QuestionCan I use this phone with Straight Talk

Asked 8 years ago by Billy.

• A:Answer The phone will work with all major GSM US carriers.

  Answered 8 years ago by CommunityAnswer

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Q: Questioncan this phone be used with AT&T ? thank you for your help

Asked 8 years ago by klasickoke.

• A:Answer It supports GSM bands, but you should always consult your carrier about specific models.

  Answered 8 years ago by Samsung

  
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Q: QuestionIs it available at some store in Chicago for me to pick up?

Asked 8 years ago by Serafini.

Q: QuestionCan this phone be used with Verizon

Asked 8 years ago by Hammer.

• A:Answer I'm pretty sure it can.

  Answered 6 years ago by Ginny

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Q: QuestionDoes this phone come with unwanted ads and if so can they be deleted some how?

Asked 8 years ago by BigD.

• A:Answer No phone should come out of the box with ads, so In this case no. And from my experience with this phone it doesn’t. If yours does then you should check if you have adware or other viruses, or apps that include adware. I hope this helps!

  Answered 6 years ago by Nathansteiner41

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Q: QuestionWhere do I take this pre-owned phone with a 1 yr warranty if I have problems with it? Also what are the terms of the one yr warranty on a pre-owned phone?

Asked 8 years ago by leena.

• A:Answer You may contact Best buy representative to get help with your warranty inquiry. You may also complete the e-mail form at the contact page.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes this comes with the brand new charger and ear phone ?

Asked 8 years ago by Paran.

• A:Answer Mine came in the original box with original Samsung earphones, wall charger and instructional booklets. Like new!

  Answered 7 years ago by PabloDeHouston

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Q: QuestionDoes it come with the wireless charger?

Asked 8 years ago by hermit.

• A:Answer Hey there, Hermit. This is a refurbished device that only comes with the standard charging block and cable. None of our devices come stock with a wireless charger, but that accessory is sold separately. You can find our wireless charger compatible with this device here https://www.bestbuy.com/site/samsung-fast-charge-wireless-charging-stand-black-sapphire/5092737.p?skuId=5092737, though. We hope that this information helps. Thank you for your inquiry!

  Answered 8 years ago by Samsung

  
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Q: QuestionHi I wanted to know if this phone can be used with international service providers. Also does Samsung provide international warranty?

Asked 8 years ago by Aman.

• A:Answer You should check with your service provider about the exact bands they support to see if the device would be compatible. The Samsung warranties are supported in the original region of the device only - in this case, the US. As a pre-owned device, this may not still have its original warranty.

  Answered 8 years ago by Samsung

  
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Q: Questionhi i want to buy this phone and i want to know if i could to use it with boost service or not

Asked 8 years ago by salwa.

• A:Answer Not sure. You may want to ask Boost to be sure.

  Answered 7 years ago by DREDJ1Verified Purchase

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