“My son was listening to his music. The player shut off, then said "reloading media" or something. Now everything is gone, folders empty. Plugged it into a computer to use the drive and it is still empty. What can we do to prevent this?”
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Hi, we would be happy to help but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.
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