“I can’t figure out how to use this disk. I plug it in and then I don’t know what to do next”

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• Hi Sue, thank you for reaching out to us. Please know that after plugging in the SanDisk Ultra Dual Drive Go, it should show up automatically as a removable drive. On your computer, look in File Explorer (Windows) or Finder (Mac). From there, you can simply drag and drop files to or from the drive. If it doesn’t appear, please try a different port or device, and you can also open a support ticket at (https://support-en.sandisk.com/app/askweb) so we can help address your concern.

  Answered by SanDisk Team 1 month ago

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• Yes, I also googled it and it mentions files but nothing happens

  Answered by AliciaT 1 month ago

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