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Please be informed that you can contact us directly and we will help you in authenticating your Memory Card for you and we will also investigate further to know more about your issue in order to isolate the possibilities. Moreover, we would like to help you in setting up the device as per your convenience and explore the features associated with it. Please contact SanDisk®️ Support at 1-866-SANDISK and we will assist you towards the best possible resolution.
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