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My experience was the same and extremely very frustrating. The only way I could safely deal with this was have a second person release the latches and swing the bottom off the TV out while making sure the top brackets’ hooks were still hanging from the top of the mount. (It is very important that the other person puts downward pressure on the TV while swinging it out or else the brackets will likely pop off the mount and dropping your TV! Once it the TV was swung out a bit and held in place by my helper I had a little more room to make the connections from the cables I had previously snaked through the wall. It was still difficult but at least it wasn’t impossible. Good luck! PS: before you attach the cables, make sure the TV is level. since it is virtually impossible to reach the leveling hex screws once the TV is mounted, you will need to do some trial and error with a level and you will need to remove the TV from the wall to adjust those screws. Therefore it will require you removing the TV and remounted it several times before it’s correct. (This was the worst part of this mount IMHO.)
Sorry, there was a problem. Please try again later.When on the wall this mount will sit 1.62" off the wall. So you will have 1.62" of room to get behind your TV, without removing the TV. Thanks, - Haydn @ SANUS
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