“TV stuck on my Sanus BMT1-B1 mount. One of release strings snapped when releasing. How can one get the TV off of the mount when this has happened?”

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• Hello Rodrigosan, Thank you for following up here and I'm sorry that this happened. Please call us here at 800-359-5520 so we can walk you through this. We're here 7 days a week. Kathryn @SANUS

  Answered by SanusStaff 7 years ago

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• Just reach between the wall and the TV where the string was and slide down with your fingers. This will release that side of the TV.

  Answered by Mark 7 years ago

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