I haven’t been able to install this bulb; I keep getting error message that it didn’t connect to my wifi. I already moved the lamp close to the router snd nothing, I also reseted the bulb. Can someone help me? I followed the instructions to the t. null

Question

Michael · Accepted Answer

If you're using IOS 13 on an iPhone, you'll need to power your phone off and on again. This is what got my Sengled Home app to enable the "Next" button on the bulb setup and move to the next step and connect to my wifi.

Answered by Michael 6 years ago

hoot · Answer

Did you try turning off the 5GHz band on your wireless router? I had to do that as the bulb only connects to the 2.4GHz band. Once you turn it off, you should be able to connect the bulb and then you can simply turn the 5GHz band back on. That’s the process I did and have had no issues. Hope this helps!

Answered by hoot 6 years ago

Becky · Answer

There are two versions of this light, one that needs a hub and one that doesn't. If you have the one that connects through a hub, the hub has to be connected first for the lights to work. The hubless version of this light should automatically connect to WiFi. 

Hope this helps.

Duchess · Answer

You need to download their app first and than pair it with Alexa

Srp9872 · Answer

Can you verify that you are trying to connect to the 2.4ghz spectrum? 

I have problems when I attempt to connect to my 5ghz

Sloppy · Answer

Yes watch a YouTube on it and we had to try turning on the light switch like four, five time really fast and that work for us. Highly recommend to watch the YouTube video.

Beantown · Answer

It can not connect to 5g
And must connect through their website app

LR1009 · Answer

Make sure cellular data is turned off to connect to home wifi. It took several tries till I figured it out but it worked after that and works fine since then.

S3jn · Answer

Did you install the app that goes with it? If not, do so... if you did, try uninstalling and reinstalling the app.

Disappointed · Answer

So did I and it would not work as advertised.

JOHNW · Answer

I NEVER got mine to work. Couldn't get customer service to ever respond to my questions. I wound up taking mine back to the store for a refund

wisequack · Answer

You have to download the app and input your Wi-Fi password

“I haven’t been able to install this bulb; I keep getting error message that it didn’t connect to my wifi. I already moved the lamp close to the router snd nothing, I also reseted the bulb. Can someone help me? I followed the instructions to the t.”

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