Questions & Answers

Name: Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey
Brand: Shark
SKU: 6458061
Price: 148.99 USD
Rating: 4.4 (1090 reviews)

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

Model:: RV912S; |
SKU:: 6458061

User rating, 4.4 out of 5 stars with 1090 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 1-20 of 74 questions

Ask a Question

QuestionIf you have a two story, can the charging base be moved to the upstairs when I want to clean there and then moved downstairs ( the base AND the vacuum) when I want to clean the downstairs level?
Asked 4 years ago by CatLady.
- Answer I ended up starting the vac upstairs, from the base, then moving the base and vac downstairs and running it again. Both times it returned to the base just fine. Second time I ran it upstairs and kept the base upstairs and then ran it downstairs, no base. I just set it on the floor against the wall and let it go. Worked great. So, it'll work either way. Absolutely looove it!
  Answered 4 years ago by CatLady
  Answer this question
QuestionDoes this map your house?
Asked 3 years ago by Liz.
- Answer Hello, no this model does not.
  Answered 3 years ago by Unreliable
  Answer this question
QuestionCan you program this vacuum to clean specific rooms at a time
Asked 3 years ago by Karmc.
- Answer Definitely NOT. I asked customer service this question after noticing on the app itself there wasn't even mapping on it. So long story short, not this model. This model cleans then if you go into History, you can select the date you want to see and it will show you the map of what it cleaned on that particular run. But there isn't anyway to pick a room for it to go. Of course it doesn't say anything about not having this function which is very frustrating. I would have picked a different model had I known. It does a great job cleaning though!
  Answered 3 years ago by Cheryl
  Answer this question
QuestionDoes this work well on carpet also?
Asked 4 years ago by 5734.
- Answer Yes. Mine transitions perfectly between carpet and hardwood. Picks up just fine, and I have two huskies so there’s plenty for it to clean
  Answered 4 years ago by Srcisco
  Answer this question
QuestionWhat is the height of the actual vacuum? The specs only seem to indicate the height of the unit.
Asked 4 years ago by Anonymous.
- Answer The mobile until is 3 1/2". The stand is just over 10". So the mobile can do under chairs and beds, but not under a sofa.
  Answered 4 years ago by RayR
  Answer this question
QuestionAre the BotBoundry strips included?
Asked 4 years ago by Bailey.
- Answer No. Not in this bundle. But currently Nov - Dec 2021 Sam's Club Store is selling with boundary strips bundle.
  Answered 4 years ago by MsArrow
  Answer this question
QuestionIs this robot smart enough not to fall down stairs
Asked 4 years ago by Duketeddy112.
- Answer Yes it will not fall down stairs. There are a couple warnings in the manual about not having carpet runners at the top of wood stairs and such where apparently the robot can get confused and risk falling. But I have not had a problem, it cleans up the the edge of steps on hard surfaces and does not risk falling.
  Answered 4 years ago by Josh454
  Answer this question
QuestionDoes this have the self cleaning brush or the rubber roller?
Asked 4 years ago by PetOwner.
- Answer self cleaning. However, if you have a dog or cat you will still need to open it up and pick out hair. And also need to blow or dust it out because of the hair as well But it still does a fair job keeping the house cleaner.
  Answered 4 years ago by BLEE
  Answer this question
QuestionWill it work without Wi-FI?
Asked 4 years ago by teresa.
- Answer We would like to inform you that this robot can work without Wi-Fi. You would need to press the buttons located on the robot to get it to run, however you would not be able to use the app or any features of the unit that would require Wi-Fi. We recommend connecting it to Wi-Fi and pairing it with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also be able to set up a cleaning schedule with the app.
  Answered 4 years ago by Shark Support Team
  Answer this question
QuestionDoes it work on 5g network….
Asked 3 years ago by Sue.
- Answer No It does not connect to 5G network
  Answered 3 years ago by Hari
  Answer this question
QuestionAre spare parts such as brushes or rollers available for sale through Best Buy or Shark?
Asked 3 years ago by gwhiskers.
- Answer Yes and you can order the parts online
  Answered 3 years ago by KenB
  Answer this question
Questiondoes this come with a remote control?
Asked 3 years ago by mandiee.
- Answer No remote there is an app for your phone,
  Answered 3 years ago by Mac1
  Answer this question
QuestionWhat if the cat gets sick on the floor?
Asked 3 years ago by Bob.
- Answer It will get smeared all over, and you will have a horrible mess to deal with.
  Answered 3 years ago by Jared
  Answer this question
QuestionWhat about long dog hair …. Will the roller brush get wrapped up in hair and effect cleaning ?
Asked 4 years ago by Amy.
- Answer Absolutly no problem. Great little vacuum
  Answered 4 years ago by PennyOscar
  Answer this question
QuestionHow well does it pick up short dog hair?
Asked 2 years ago by Anonymous.
- Answer It picks it up well! I have a cat short hair and a husky. Everyday when I empty out the bin I’m surprised with how much fur it collects
  Answered 2 years ago by Abelb23
  Answer this question
QuestionCan the robot vacuum the stairs?
Asked 2 years ago by Jmex001.
- Answer No , it will fall off
  Answered 2 years ago by BUTCH
  Answer this question
QuestionCan this product only work with wifi or internet? We are in an area where we do not have internet and wanted to know before purchase.
Asked 2 years ago by Krissy.
- Answer You can still hit the button on and let it run manually
  Answered 2 years ago by Anonymous
  Answer this question
QuestionMy mom is not tech savvy Can you just turn the Shark EZ Robot Vacuum RV912s on without using the app
Asked 2 years ago by Bengals9.
- Answer Yes . Directly from the vacuum..just pushing the clean button..
  Answered 2 years ago by benitocu
  Answer this question
Questionhi, how loud is this? Is there something it can be compared too?
Asked 2 years ago by Breezey.
- Answer We have owned several off brand vacs of this type & compared to them, this is quieter. However, when I was looking to replace for something better, I purchased a Rhoomba & I was shocked at how loud it was considering they are the ones that are considered “the best” plus it didn’t do a great job. So we exchanged for this & it’s definitely quieter & better than that. The only thing I would consider a bit loud is the self-cleaning part at the end of the cycle where it empties the small bin on the unit into the larger bin on the dock. Hope this helps!
  Answered 2 years ago by Minob1
  Answer this question
QuestionWill it go over room divider strips? You know, the slightly elevated floor connectors?
Asked 4 years ago by Aerofan.
- Answer Yes, it will climb over flooring transition pieces with no problem.
  Answered 3 years ago by LJYWing
  Answer this question

Showing 1-20 of 74 questions

Questions & Answers

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

Q: QuestionIf you have a two story, can the charging base be moved to the upstairs when I want to clean there and then moved downstairs ( the base AND the vacuum) when I want to clean the downstairs level?

Q: QuestionDoes this map your house?

Q: QuestionCan you program this vacuum to clean specific rooms at a time

Q: QuestionDoes this work well on carpet also?

Q: QuestionWhat is the height of the actual vacuum? The specs only seem to indicate the height of the unit.

Q: QuestionAre the BotBoundry strips included?

Q: QuestionIs this robot smart enough not to fall down stairs

Q: QuestionDoes this have the self cleaning brush or the rubber roller?

Q: QuestionWill it work without Wi-FI?

Q: QuestionDoes it work on 5g network….

Q: QuestionAre spare parts such as brushes or rollers available for sale through Best Buy or Shark?

Q: Questiondoes this come with a remote control?

Q: QuestionWhat if the cat gets sick on the floor?

Q: QuestionWhat about long dog hair …. Will the roller brush get wrapped up in hair and effect cleaning ?

Q: QuestionHow well does it pick up short dog hair?

Q: QuestionCan the robot vacuum the stairs?

Q: QuestionCan this product only work with wifi or internet? We are in an area where we do not have internet and wanted to know before purchase.

Q: QuestionMy mom is not tech savvy Can you just turn the Shark EZ Robot Vacuum RV912s on without using the app

Q: Questionhi, how loud is this? Is there something it can be compared too?

Q: QuestionWill it go over room divider strips? You know, the slightly elevated floor connectors?

QuestionIf you have a two story, can the charging base be moved to the upstairs when I want to clean there and then moved downstairs ( the base AND the vacuum) when I want to clean the downstairs level?

QuestionDoes this map your house?

QuestionCan you program this vacuum to clean specific rooms at a time

QuestionDoes this work well on carpet also?

QuestionWhat is the height of the actual vacuum? The specs only seem to indicate the height of the unit.

QuestionAre the BotBoundry strips included?

QuestionIs this robot smart enough not to fall down stairs

QuestionDoes this have the self cleaning brush or the rubber roller?

QuestionWill it work without Wi-FI?

QuestionDoes it work on 5g network….

QuestionAre spare parts such as brushes or rollers available for sale through Best Buy or Shark?

Questiondoes this come with a remote control?

QuestionWhat if the cat gets sick on the floor?

QuestionWhat about long dog hair …. Will the roller brush get wrapped up in hair and effect cleaning ?

QuestionHow well does it pick up short dog hair?

QuestionCan the robot vacuum the stairs?

QuestionCan this product only work with wifi or internet? We are in an area where we do not have internet and wanted to know before purchase.

QuestionMy mom is not tech savvy Can you just turn the Shark EZ Robot Vacuum RV912s on without using the app

Questionhi, how loud is this? Is there something it can be compared too?

QuestionWill it go over room divider strips? You know, the slightly elevated floor connectors?