“When I pick my shark flexduo up the head drops down. Is it ment to stay up in place. I find it very frustrating. Only got it yesterday”

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• Hello Kimmie88, We are sorry to hear that you are experiencing difficulty with your Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer support Team

  Answered by Shark Support Team 6 years ago

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• There is something wrong, it shouldn't drop down. It should stay locked in place.

  Answered by Drew 6 years ago

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