the red light stays on vaccum wont run null

There might be hair or a small item stuck. It happened once to me and it had a lot of hair tangled up

We're truly disappointed to hear that you're seeing a red light on your robot vacuum, preventing it from running. We definitely understand how frustrating this must be, and we’d be more than happy to help get this fixed for you. Please give us a call at 1‑888‑228‑5531, where one of our robot specialists will be ready to assist. We're available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.

“the red light stays on vaccum wont run”

Asked by larry 4 months ago

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Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black-Front_Standard

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1-2 of 2 Answers

There might be hair or a small item stuck. It happened once to me and it had a lot of hair tangled up
Answered by SARAHT 3 weeks ago
Sorry, there was a problem. Please try again later.
We're truly disappointed to hear that you're seeing a red light on your robot vacuum, preventing it from running. We definitely understand how frustrating this must be, and we’d be more than happy to help get this fixed for you. Please give us a call at 1‑888‑228‑5531, where one of our robot specialists will be ready to assist. We're available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Answered by SharkNinja Product Expert 4 months ago
Sorry, there was a problem. Please try again later.