“I have a Shark Navigator Professional and when I try to clean thick carpet, it is extremely hard to push no matter how much I lessen the vacuum, normal operation is great but thick carpet ( or padding) is a definite problem!”

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• Make sure you are set to carpet, not bare floor. We have a plush carpet with a thick pet pad underneath, and this vacuum handles like a dream.

  Answered by Shirley 8 years ago

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• You can open the vent to let more air in thereby lessening the suction. Refer to the manual.

  Answered by Tech 8 years ago

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• Sometimes when this happens to me and I back off all the suction, I shut the roller brush off and it's easier to push. Usually works ok, unless the carpet is extra dirty and you need the roller brush.

  Answered by HouseKeeper 8 years ago

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• Stretch, For more information, please kindly contact The Customer Service Support team at BestBuy. They can be reached at 1-888-237-8289. Best Regards Customer Support Team

  Answered by Shark Support Team 8 years ago

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