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I don't know but when I got mine I unloaded it, set it up and it was good to go. Did you follow directions? I've had this kind of clock before so I kinda knew.
Sorry, there was a problem. Please try again later.Thank you for your question. We'll like to provide you with some of the steps to keep the remaining time in each cook. 1. Press TIME COOK pad / The M/W indicator lights. 2. Press number pads for the cooking / The display will show what you pressed. time. 3. Press POWER LEVEL pad / The display will show PL10 for 100% power. 4. Press number pads for power level / The display will show PL-0 ~ PL10. (0~10) 5. Press START pad / If you skip 3 and 4 step, 100% power is automatic. We'll also leave the Owners Manual attached in the description of the comment in case you would like to check the instruction personally go to page 15.
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