“Anyone have trouble with the remote? We just bought the tv and the remote doesn’t seem to work. Tried different batteries and nothing.”
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Yes, I'm having the same problem. The tv works fine but the remote only works sporadically. Fortunately I'm able to use the Roku app on my iPhone to control the tv but I should still have a remote that works. I called Sharp's customer service number that was listed on the Quick Start Guide and it's been a nightmare to get resolved. I've had to call 3 times and have spent a total of 3 1/2 hrs. on the phone over this. I was initially told they would just send me a new remote, no problem, as the tv is under warranty (I literally just received it from Best Buy online via USPS). The issue I'm having is I live in the U.S. Virgin Islands. Best Buy will ship to us but Sharp's system doesn't recognize my address / zip code. It's a glitch in their system and I was assured it was being "escalated" but the agent who took all the info apparently didn't do anything with the info, he closed the case file. It took another 1 hour phone call, and another 5 days without a remote, to find out that happened. The supervisor I spoke with, who wasn't very helpful and ignored what I told him about the address issue, transferred me back to an agent to get my address and of course she wasn't able to enter it, as I had already explained to the supervisor. This time it did get escalated and I just this morning, after another 4 days, received an email asking for photos of the tv and remote, photos of the model number and serial number, proof of purchase, date of manufacture, etc. etc., which I've already provided 3 times. I love the tv itself but I wish I had never ordered this model. I haven't written a review or contacted Best Buy yet as I was waiting to see how this all plays out with Sharp. Not happy with this at all and have lost all respect for Sharp and their customer service.
Sorry, there was a problem. Please try again later.We had the same problem. Take batteries out of the Roku remote. Download Roku app for the TV remote on your mobile device. Turn off the TV using the power button on the app remote. Turn the TV back on using the same app remote power on button. Put batteries back into the Roku remote. And it should work after doing these steps.
Sorry, there was a problem. Please try again later.We are sorry to hear that you are experiencing issues with the unit. For further assistance in resolving this problem please contact us directly at 855-544-2030.
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