“I just purchased and now the turn plate and lower unit is making a horrible sound. Seems the plate is not turning at same speed of middle wheel. Horrible noise for a very quite microwave.”
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1-3 of 3 Answers
It sounds like you forgot the metal ring. It should've come with the packing, call customer service if you don't have. It won't work right without it.
Sorry, there was a problem. Please try again later.Hello, we are sorry for the inconvenience. Kindly contact us at [email protected] and include the case number 9489421 in the subject line. Please include the model, serial and date of manufacture for the unit in your email.
Sorry, there was a problem. Please try again later.I had the same issue with mine. Make sure everything is aligned correctly, the glass plate on the circular wheels. I also made sure the little wheels were freely moving by spinning each around several times. Try putting a very little lubrication on the wheels. All this fiddling solved the problem.
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