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  • QuestionAre they silent for everyone else. As in at home wearing them I would be the only one that can hear them when playing my music.

    Asked by racefish.

    • Answer Hi there- Shokz here! OpenRun Pro 2 features advanced sound leakage control. An integrated design, acoustic EQ, and DirectPitch™ Technology minimize sound leakage from both bone and air conduction units. Decoupled drivers further ensure audio stays private, even in shared spaces. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionI am currently using 2 Bluetooth headphone types on my TV. Will this also work on my TV?

    Asked by Anonymous.

    • Answer Hello- Shokz here! The OpenRun Pro 2 works with most Bluetooth compatible devices, so they should work with your TV. Since this order is fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy, in the case these are not a good fit for you. Thanks!

      Answered by Shokz

  • Question“SHOKZ OPENRUN PRO 2” Are the products sold at Best Buy made in the USA or China?

    Asked by JS.

    • Answer Hi JS- Shokz here! The Shokz products sold at BestBuy are manufactured in China. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

      Answered by Shokz

  • QuestionWould these work while driving a motorcycle or would the wind interfere too much?

    Asked by Derek.

    • Answer Hi there- Shokz here! It's possible that the wind noise may be overpowering for the OpenRun Pro 2, due to these having an open-ear concept. We recommend using earplugs when in particularly loud environments. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may increase the volume. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionAre these able to connect to 2 phones at the same time?

    Asked by Paul.

    • Answer Hi there- Shokz here! The OpenRun Pro 2 does have multipoint pairing, allowing them to be connected to two devices with seamless transitions between one and the other. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

      Answered by Shokz

  • QuestionWhat demo songs play on these headphones in the store? I cant figure out what they are, they were good.

    Asked by Jeff.

    • Answer Hi Jeff-Shokz here! We kindly ask that you reach out to BestBuy directly to learn of the songs playing in the store :) Thanks!

      Answered by Shokz

  • QuestionCan these be used while they are charging?

    Asked by flowerpower.

    • Answer This made me curious so I plugged mine in and tried to use them while charging. it was a No-Go. However, there is a relatively short partial charge time so if you don't have fall-back wired earbuds, wait 15 minutes to go for your run, or whatever, and you should be good for a couple hours.

      Answered by gregh