Questions & Answers

Q: QuestionCan this plan be used with smartphones?

• A:Answer No, this plan is not for use with smartphones.

Q: QuestionDoes the unused data expire?

• A:Answer Yes, unused data expires at the end of each service cycle.

Q: QuestionWhat should I do to activate or refill my service?

• A:Answer To activate or refill your service, go to SIMPLEmobile.com or call 1-877-878-7908.

Q: QuestionCan this plan be used with smartphones?

• A:Answer No, this plan is not for use with smartphones.

Q: QuestionHow can I activate or refill my service?

• A:Answer You can activate or refill your service by visiting the Simple Mobile website or calling 1-877-878-7908.

Q: QuestionAre there any refunds on this digital PIN number?

• A:Answer No, there are no returns or refunds on electronically fulfilled PIN numbers.

Q: QuestionHow many days of service does this plan provide?

• A:Answer This plan provides 30 days of service.

Q: QuestionHow long is the service valid for this plan?

• A:Answer The service is valid for 30 days.

Q: QuestionDoes this code work with Simple Mobile cell phones?

• A:Answer No, this code cannot be used with Simple Mobile cell phones.

Q: QuestionDoes this plan work with GSM hotspot devices?

• A:Answer Yes, this plan works with most compatible or unlocked GSM hotspot devices.

Q: QuestionWhat kind of data is provided with this plan?

• A:Answer This plan provides 15GB of 4G LTE and 5G data.

Q: QuestionWhat is the data allowance for this mobile plan?

• A:Answer This mobile plan provides 40GB of data.

Q: QuestionWhat type of delivery is used for this plan?

• A:Answer This plan uses email delivery.

Q: QuestionHow this work please?is that a SIM card ?can use the phone to share it or how it does work?

Asked 5 years ago by Solim.

• A:Answer The SimpleMobile Moxee Hotspot device comes with its own SIM card. Once you activate it, it will generate a WiFi signal. You can then use your tablet, phone or laptop/desktop to connect to its WiFi signal.

  Answered 4 years ago by StatenIslandTony45Verified Purchase

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Q: QuestionI want to use while on vacation. Can I refill the card only when I need to use the hotspot while traveling or do I have to continue to load every month.

Asked 4 years ago by Toie.

• A:Answer When you buy the card, it's good for a 30 days or whenever you use up all the data, whichever comes first. You don't need to reload if you don't use the plan. I just recently reloaded the card, it cost a little more than the original $35.

  Answered 4 years ago by KarenVerified Purchase

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Q: QuestionHow many megabits per second is the first 50 gigs?

Asked 5 years ago by Jenn.

• A:Answer Don’t know an exact speed but had clocked over 20-30mgs, but that’s only the first 40, after that it goes off, no slow down speed just nothing.

  Answered 5 years ago by QuickVerified Purchase

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Q: QuestionDoes this work with Simple Mobile - Moxee 4G No-Contract Mobile Hotspot - Black? If so how does it work?

Asked 4 years ago by vivek.

• A:Answer Yes that's what I use mines on just call in or set up account and add code to account turn item off and back on and new service is added. The number is on the little red card that came with your hotspot device.

  Answered 4 years ago by AwesomeVerified Purchase

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Q: QuestionSo if I only use 10GB for the month... Will i still have access to the other 30GB after the month is up??

Asked 4 years ago by Chris.

• A:Answer If you purchase a 10 GB card before the end of the month, then the other 30 will roll over. However if not it will disappear.

  Answered 4 years ago by ChaddSVerified Purchase

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Q: QuestionCan I use this card in my Nighthawk hotspot?

Asked 4 years ago by Lynn.

• A:Answer No you can't use this with the Nighthawk. I just bought this thinking it would because it doesn't say ANYWHERE IN DETAILS that you can't. After an hour of trying to get it to work, I finally called SimpleMobile and they told me it can't be used with any other hotspot but theirs. Lame!!

  Answered 4 years ago by Tina

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