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Hello and Thank you for contacting The Singing Machine. We are sorry to hear that you are experiencing some challenges when attempting to enjoy your karaoke machine. To best assist you and determine the true issue, we ask that you call our customer service department at (866) 670-6888. Our hours of operations are Monday - Friday from 9am - 5:30pm Eastern Standard Time. We look forward to assist you. Thank you and have a joyous day
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