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Take them out of the charging case. Then, press and hold ONLY the RIGHT earbud button for three seconds. You'll hear a tone, and the right earbud will flash purple three times, followed by a "Ready to Pair" voice prompt. Both earbuds will then pulse red/blue, indicating they are ready to pair.
Sorry, there was a problem. Please try again later.FOLLOW THE INSTRUCTIONS BELOW TO RESET YOUR EARBUDS TO GET THEM STREAMING CORRECTLY. Remove “Push Play” from your Bluetooth Paired Device list settings, and then turn the Bluetooth OFF. Remove BOTH earbuds from the charging case, and a tone will indicate your earbuds are powered ON. Press and hold BOTH the right and left earbud touch sensors for six seconds until you hear two tones. Both earbuds will flash amber six times, a tone will indicate a successful reset, and a voice prompt will say “Ready to Pair” as your earbuds flash white and enter back into Pairing Mode. On your device, open your Bluetooth settings and turn Bluetooth ON. In the available devices list, select “Push Play” and accept the “Pair” or “OK” prompt that appears on your screen. When pairing is complete, a voice prompt will say “Connected,” and the LEDs on your earbuds will flash blue three times. For more product support visit: https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Farticles%2F22851028205335-Push-Play-Active
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