“What do you do when the calendar jitters so much that it doesn’t respond to touch? (Resetting calendar from the app, did nothing for the device & touching settings on jittering screen doesn’t register.)”
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When the frame was reset, it didn’t stop the jittering, so the actual frame couldn’t detect the response because it was jittering too much. Because I have the Total Membership, this cost me $50. I just paid the service fee & got a replacement 3 weeks later. If I didn’t have protection from Best Buy, I’d have to hope that the failure would happen within 120 or 180 days, when Skylight’s warranty expires. (This happened in month 13 of ownership.)
Sorry, there was a problem. Please try again later.Hi There, Thank you for your inquiry and for bringing this to our attention. We're sorry to hear that you're having issues with your Skylight Calendar. At this point, we’ll need to do a reset of your Calendar to fix the issue. This tends to work in most cases. Before we do a reset, please be aware of the following: 1. This will set your Frame back to its out-of-the-box state and photos will be erased from the Frame. 2. Photos will need to be migrated back onto your Frame (we’ll help you with this). 3. "Albums" need to be recreated as they will not be migrated back to the Frame. 4. All other settings you set prior to the reset will go back to the default settings. 5. The device must remain plugged into power while a factory reset occurs. Here's how to do a hard reset: 1. On the top part of your Calendar, press and hold the "Volume up and down" button at the same time until you come to a screen that says “Device Test” 2. On the lower right-hand corner, tap the “Recovery" button. 3. A prompt will ask you to confirm whether you want to recover your device. Tap “Yes”. 4. Let your Frame run for 2-3 minutes, and it should reset itself to its out-of-the-box state. If you're still having trouble, please reach out to us at [email protected]. We're happy to help!
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