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  • QuestionI have a snow joe snow blower that uses 24 volt 5 amp battery 2 will this battery work in my machine

    Asked by Jimbo.

    • Answer Dear Valued Customer, Thank you for reaching out to us with this inquiry. The 24-Volt 12.0 Ah Lithium Battery is compatible with most Snow Joe + Sun Joe 24V iON+ models. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%. Thanks Customer Service Team Snow Joe + Sun Joe

      Answered by Snow Joe + Sun Joe

  • QuestionMy 24 volt Snowjoe battery will not charge and it is flashing two green lights continuously

    Asked by Anonymous.

    • Answer Dear Valued Customer, Thank you for reaching out, and we sincerely apologize for the issue with your 24-volt Snow Joe battery. We understand how frustrating it can be when your equipment isn’t functioning properly. Our team is ready to assist you with troubleshooting steps to resolve this issue. If necessary, we can explore alternate solutions to ensure your snow blower is up and running as it should be. Please contact us at 866-225-9723 between 9 AM and 5 PM EST, and one of our support specialists will be happy to help. Thank you for your patience and understanding. We look forward to resolving this for you as quickly as possible. Best Regards, Customer Service Team at Shop Joe

      Answered by Snow Joe + Sun Joe