“I have set up the beam and can turn off the tv with Alexa, but when I ask to have the tv turned on, it never turns on even though Alexa says it is done. What am I doing wrong? I have a TCL 49inc Roku tv. It is set up on both Sonos app and Alexa app.”
Answer This Question
1-5 of 5 Answers
For the beam to interface with you TV you must have an HDMI with an ARC connection. (this is the two way communication) - The HDMI on the Beam is ACR, your TV must have a HDMI ARC - if it does , it will be labeled.
Sorry, there was a problem. Please try again later.It works for me, using a Hisense TV. "Alexa, Tun On TV", it turns on the TV connected to the Sonos Beam. It could be an issue with the HDMI CEC configuration on your TV, or it could be that the phrase "Turn on TV" is configured on Alexa to do something else. Check on the Alexa app if there is a group, device or routine named either "TV" or "Turn on TV". We have a Harmony hub remove already configured in another room and Alexa was turning that on instead when speaking to the Sonos. After renaming that activity via Harmony, then Alexa worked as intended on the soundbar.
Sorry, there was a problem. Please try again later.You need to set up devices... either say ‘Alexa discover my devices’ or go to the Smart Home section of the Alexa app. You need to make sure the Beam is connected to the ARC HDMI socket Also, the TV needs to be able to take the CEC commands - TCL Roku TV, look for 1-touch play.
Sorry, there was a problem. Please try again later.I have a vizio so YMMV, but I had to change the vizio to quick start mode. Had same issue you did until I did that. Now works perfectly.
Sorry, there was a problem. Please try again later.I Know my LG 65 is the same way. It has to be on to be connected to the network I believe.
Sorry, there was a problem. Please try again later.