“First, I'm sorry, Sonos, but your customer service (chat and 800 number) is beyond horrible and the worst I've experienced in a long long time. In any event does the Sonos 5 decode in true hi res format? I'm speaking to 24 bit 44khz to 192.”

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• I use apple music and have seen hi res lossless play on it (24 bit 96khz)

  Answered by quakeroats64 4 years ago

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• Hi, and thank you for your question. We're really sorry about your poor experience with our support line. Sonos Five decodes high definition 16bit, not 24 at this time. Thank you for reaching out with a question!

  Answered by Sonos Customer Care 4 years ago

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