“I am unable to get the microphone to turn on. I touch the button and nothing happens.”

1-4 of 4 Answers

• First make sure that you have a voice assistant installed in the app. If that does not work unplug your player and plug it back in.

  Answered by Sonos Customer Care 6 years ago

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• If you haven't figured it out, you first need to activate alexa and pair it to your amazon account in the sonos app before you can use the microphone.

  Answered by Chunksge66 6 years ago

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• You have to go into the Alexa and Sonos apps and turn it on / link it up

  Answered by spoose2 6 years ago

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• I had the same problem with the microphone. It took me a while. I returned the play 1 for another one. I think the play1's are a bit more fussy then the Play 5.

  Answered by Lynniesue 6 years ago

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