Questions & Answers

Q: QuestionDoes this soundbar support wireless multi-room audio?

• A:Answer Yes, this soundbar supports wireless multi-room audio.

Q: QuestionCan I stream music with this soundbar?

• A:Answer Yes, you can stream music from your favorite services over WiFi using the Sonos app, Apple AirPlay 2, and Spotify Connect.

Q: QuestionHow many optical audio inputs does this soundbar have?

• A:Answer This soundbar has one optical audio input.

Q: QuestionIs it possible to mount this soundbar on the wall?

• A:Answer Yes, you can mount this soundbar on the wall.

Q: QuestionAre any cables included with the soundbar?

• A:Answer Yes, a power cable is included with the soundbar.

Q: QuestionDoes this soundbar have a setting for quiet listening?

• A:Answer Yes, this soundbar has a Night Sound setting in the Sonos app to reduce loud effects and keep dialogue clear.

Q: QuestionHow do you turn it off?

Asked 2 years ago by Don.

• A:Answer I have it paired with my smart tv. And it goes into an idle/standby mode everytime I turn off the tv.

  Answered 2 years ago by Anonymous

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Q: QuestionCan you pair this with two Sonos Ones for surround sound?

Asked 3 years ago by Anonymous.

• A:Answer Hi and thank you for your question. Yes, you can add Sonos One/One SL behind for surrounds and even Sub if you wanted.

  Answered 3 years ago by Sonos Customer Care

  
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Q: Questionis the optical the ONLY way to connect my TV or can I connect my TV via bluetooth?

Asked 7 months ago by RandyT.

• A:Answer I returned mine because Optical was the only way to connect to my TV and the Sonos App was the only way to control the volume.

  Answered 6 months ago by user487676Verified Purchase

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Q: Questionblue tooth available on ray sound bar?

Asked 3 years ago by Anonymous.

• A:Answer Bluetooth is not available, but you can stream from your devices over wifi using Apple airplay, spotify connect, and others.

  Answered 3 years ago by ConnorVerified Purchase

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Q: QuestionWe have purchased a Sonus Bar and have it set up with our new Samsung 65”. Our cell phones now control the volume, but want to be able to control with our Spectrum remote or Samsung TV remote. Can we do this and how do we do it?

Asked 3 years ago by Anonymous.

• A:Answer Great question! As long as the remote is IR (it probably is) its a breeze. In the app, go to settings -> system -> name of the room -> scroll down under Home Theater, you'll see the option for "remote control setup". - We'll walk you through it from there!

  Answered 3 years ago by Sonos Customer Care

  
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Q: QuestionDoes the Sonos Ray provide any sort of water resistance like the Sonos Roam or Sonos Move?

Asked 3 years ago by tatersqueezins.

• A:Answer Hi! Thank you so much for your question. Sonos Ray is not designed for water resistance.

  Answered 3 years ago by Sonos Customer Care

  
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Q: QuestionDoes this unit have an optical input?

Asked 3 years ago by Stuart.

• A:Answer Yes, the Ray connects via optical connection. Note that it doesnt have hdmi connection capabilities.

  Answered 3 years ago by ConnorVerified Purchase

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Q: QuestionIs this soundbar compatible with Samsung TV Model UN65DU7200D?

Asked 7 months ago by August2025.

• A:Answer This soundbar is not compatible with any TVs as it does not have HDMI ARC. The only way to connect to a TV is via Digital Optical cable and because it’s an optical link features like volume control (via HDMI-CEC) will not work

  Answered 6 months ago by user487676Verified Purchase

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Q: QuestionDid a remote control come with sound bar? How do I control sound bar volume with my tv controller?

Asked 1 year ago by TA.

• A:Answer Thank you for your question! The Sonos Ray does not come with a remote control. Instead, it is designed to work with your existing TV remote for controlling volume. To control the Sonos Ray with your TV remote, follow these steps: Open the Sonos app on your mobile device. Go to Settings > System. Select your Sonos Ray soundbar from the list of products. Tap on Remote Control Setup and follow the on-screen instructions to pair your TV remote with the Sonos Ray. If you encounter any issues during the process or need additional assistance, feel free to reach out at support.sonos.com.

  Answered 1 year ago by Sonos Customer Care

  
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Q: QuestionSonos No sound on METV channel with Sonos. All other channels work with sound. spectrum came to my home and we discovered sound when the Sonos was shut off or unplugged. Why?

Asked 2 years ago by dg04416.

• A:Answer If you're experiencing issues with sound on a specific channel (in this case, METV) when using your Sonos system, but all other channels work fine, there could be a few potential reasons for this behavior: Audio Format Compatibility: It's possible that the audio format used by the METV channel is not fully compatible with your Sonos system. Some channels or programs may use audio formats that are not supported by certain audio equipment, leading to issues with sound playback. In this case, you may need to adjust the audio settings on your TV or Sonos system to ensure compatibility with the audio format used by the METV channel. Volume Leveling or Audio Processing: Some TVs and audio equipment have built-in audio processing features such as volume leveling, dynamic range compression, or audio enhancement modes. These features can sometimes affect the audio output and may cause issues with certain channels or programs. Try adjusting the audio settings on your TV or Sonos system to see if disabling or adjusting these features resolves the issue. Network Interference: In some cases, network interference or signal issues can affect the performance of wireless audio systems like Sonos. If the METV channel is being streamed over a network connection, network interference or signal dropouts could potentially impact the audio playback. Try troubleshooting your network connection or relocating your Sonos speakers to see if it improves the audio performance on the METV channel. Sonos Software or Firmware Updates: Ensure that your Sonos system is running the latest software and firmware updates. Updates can often address bugs or compatibility issues that may affect audio playback. Other Factors: There could be other factors at play, such as audio settings on your TV or optical audio connections, or external devices connected to your TV or Sonos system. Check all audio settings and connections to ensure they are configured correctly.

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  Answered 2 years ago by Sonos Customer Care

  
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Q: QuestionHow do you make this work with the remote on an LG TV? Followed the online instructions and didn't get the same menus on my LG TV as it shows on the Sonos website. Tried tech support chat and no luck.

Asked 2 years ago by LeboHaven.

• A:Answer I used the Sonos app to set up the bar to my TV and the remote. It walked me through. First by identifying the bar I had, then identifying my remote. It worked seemlessly.

  Answered 2 years ago by ss2020Verified Purchase

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Q: QuestionCan this be used with the Sonos Connect Amp?

Asked 2 years ago by Andrea.

• A:Answer Yes

  Answered 2 years ago by RonaldKVerified Purchase

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Q: QuestionCan I use this sound bar and Bluetooth headphones at the same time with Samsung TV that has Bluetooth connectivity?

Asked 3 years ago by Loda9.

• A:Answer We don't believe any TV will output sound via 2 different sources at the same time.

  Answered 3 years ago by Sonos Customer Care

  
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