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Hi, KLRB! We do apologize for the inconvenience. Please try to power reset your soundbar and try again. Here's the link on how to. https://www.sony.com/electronics/support/articles/00175201 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, David
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