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Hi, Fez! We're sorry to hear about this.Please follow the steps on this link to resolve the issue: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-x9000f/articles/00027133 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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