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Hello Paul, We regret to hear that you're having issues with this soundbar. Please try following the steps on the link below: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-x9000f/articles/00044398 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Zac
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