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Hi mnlitmdns, Thanks for the question! If you are setting up your Sony Google TV for the first time, please check the following below: Unbox and assemble. Carefully remove your TV from the box and attach the stand according to the instructions. The first thing you can do after turning on the TV for the first time is select your preferred language then select your region or country. You'll have the option to choose from Google TV experience or the basic TV experience. The basic TV experience includes live TV as well as external device and limited selection of pre-installed apps. If you want to take advantage of the 10,000 plus apps available for Google TV, then you want to ensure that you're using the full Google Tv experience, movies and TV shows from across your favorite streaming apps, personalized recommendations, Google assistance, search and control your TV using your voice along with the tv and entertainment from external devices, you'll need to select the Google TV experience to get the most out of your new TV. Download the google home app on your smartphone or tablet or continue setup on your TV. We recommend using the Google Home app as it's much faster and help you control all compatible smart home devices that you'll have in the Google Home app. Connect your TV to the internet and sign in to your Google account. Follow the onscreen instruction to complete the set-up. For more detailed guide, please visit our Sony support website and check the article "How to set up your Sony TV with Google TV ". It contains video tutorial that covers the initial setup of a Sony BRAVIA TV with Google TV, including Apps, Channels, Living Decor, and Google photos. Should you need further assistance, please feel to contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Hope this information helps! - Kris
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